REFERRAL COORDINATOR

Carilion Clinic

23h•Remote

About The Position

The Referral Coordinator is accountable for performing core job responsibilities related to referrals, such as: scheduling, referral authorization and/or medical record maintenance, for a practice, clinic, and/or department. This role is accountable for accurate and efficient coordination of care related to screening, diagnostic, or therapeutic testing, and consultative and therapeutic referral scheduling. The coordinator also performs additional functions related to front office operations to meet specific needs of the team, practice, or department. They serve as a resource person for patients, physicians, office staff, various facilities, service lines, and outside agencies, utilizing effective communication, courtesy, confidentiality, and professionalism in all interactions. Carilion Clinic is described as an organization where innovation happens, collaboration is expected, and ideas are valued. It is a not-for-profit, mission-driven health system built on progress and partnerships, with a courageous team that is always learning, never discouraged, and forever curious. Headquartered in Roanoke, Va., Carilion Clinic includes a robust system of award-winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute. The organization emphasizes making a difference in a place with clean air, kind people, and a good life.

Requirements

Associate degree or equivalent combination of education or equivalent 4 years of experience.
Virginia MLTSS (UAI) Certification required to complete orientation and must be maintained throughout employment.
Advanced computer skills with knowledge of a variety of software programs, including Microsoft Word, Excel, Access, word processing, spreadsheets and presentation or database software.
Excellent communications skills.
Excellent organizational skills.

Nice To Haves

Experience in Healthcare practice setting.

Responsibilities

Perform core job responsibilities related to referrals, such as scheduling, referral authorization, and/or medical record maintenance.
Coordinate care related to screening, diagnostic, or therapeutic testing, and consultative and therapeutic referral scheduling.
Perform additional functions related to front office operations to meet specific needs of the team, practice, or department.
Serve as a resource person for patient, physician, office staff, various facilities, service lines, and outside agencies utilizing effective communication, courtesy, confidentiality and professionalism in all interactions.
Ensure all referral requests are scheduled timely and in accordance with established procedures, including the scheduling of patient visits, testing, procedures and surgeries.
Maintain thorough knowledge of clinical information system(s) for patient scheduling, registration, and reporting functions.
Ensure all insurance, demographic, and eligibility information is obtained and entered into the appropriate system(s) accurately and in accordance with established procedures.
Provide the highest level of customer service to patients, visitors, clinical staff and fellow employees.
Adhere to customer service policies and standards as set forth by management at all times.
Verify referral and authorization requirements are met according to insurance and policy standards.
Complete referral process within required timeframe.
Provide support to other members of the team, practice, or department as it relates to administrative work, data collection and entry, medical record review and management, and report completion.
Participate in special department projects as assigned by the Site Manager/Director.
Provide patients and visitors with directions to other facilities and offices as needed.
Communicate with management, clinical staff, and other internal and external customers.
Maintain effective written and oral communications with a diverse population.
Operate a variety of office equipment.
Maintain confidential information.
Handle difficult situations with tact and diplomacy.
Serve as a resource to assist with referral related questions and guidance.