Referral Coordinator

Lifemark Health Group•Edmonton, AB

12h•Onsite

About The Position

AssessMed Edmonton- Referral Coordinator AssessMed has been completing independent, unbiased, evidence-based medico-legal evaluations and file reviews for over 30 years. They serve various markets including auto insurance, defense and plaintiff tort medicals, Accident Benefits, Catastrophic claims, Life and Health Disability referrals, and cases from HR representatives throughout corporate Canada. AssessMed is a national provider with regional offices across Canada.

Requirements

Relevant post-secondary/community college education
3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment
Comprehensive computer efficiency (MS Office Suite, Internet, Adobe Acrobat, case management software)
Demonstrated organizational and multitasking skills
Enjoys working in a collaborative team environment
Effective verbal and written communication skills
Shows initiative and exhibits excellent judgement
Demonstrated ability to work with a high level of autonomy

Nice To Haves

Experience with SmartSimple is an asset
Knowledge of medical terminology is a strong asset

Responsibilities

Handle referrals, book appointments, process in our internal database, and process related documentation and correspondence
Process Addendum requests
Follow up on cancellation and no shows, to see if the appointment should be rebooked
Process Clinical Notes and Record release requests
Ensure accurate timelines are reflected in the system and ensure timely processing of all bookings
Set up transportation and interpreters for upcoming assessments
Greet all guests and offer them coffee or water
Answers phone in a timely manner, assist the caller or forward to the appropriate person/department
Scan documents and save in the appropriate drive
Handle daily filing, mail, couriers and manage supply cabinet
Chaperone for assessments as needed and prepare room distribution for the next day
Composing and typing correspondence
Send appointment reminders for upcoming assessments
Send medical document reminders for upcoming assessments
Identify issues that will impact on service standards and notify Management
Participate in updating the administrative processes
Other duties as assigned

Benefits

Comprehensive and flexible health and dental choices with Flex benefits
Lifemark Employee Assistance Program
Shoppers Drug Mart Employee Discount (30%)
Employee Stock Purchase Plan (25%)
Paid vacation and Wellness days
Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
Goodlife Fitness Corporate Discount Gym Membership
Ongoing internal training and development with opportunities for mentorship
A diverse and inclusive workplace with a track record of high employee engagement and teamwork
Nationally recognized brand with a strong digital presence