Referral Coordinator - $500 SIGN-ON BONUS!!!

Encompass Medical Group•Kansas City, MO

13d•Onsite

About The Position

Encompass Medical Group is a primary care provider group dedicated to the highest standards of healthcare excellence across its five offices in the Kansas City metro area. We are seeking a patient-centered individual with excellent customer service skills to join our dynamic team. This is a full-time position based at our Wornall office. We are offering a $500.00 sign-on bonus to all new hires upon completion of their probationary period, and an additional $500.00 completion bonus after one full year of service.

Requirements

High School education or equivalent.
Previous receptionist or customer service skills required.
Previous working experience in a medical setting environment required.
Excellent typing, writing, and spelling skills.
Good phone and voicemail etiquette.
Ability to communicate effectively with office personnel and the public.
Ability to work with minimum supervision.
Drug screen and background check required.

Nice To Haves

Previous referral coordination experience preferred, but not required.
Knowledge of medical field terminology preferred, but not required.
Basic Cardiac Life Support Certification preferred but not required.
Travel may be required to support the necessary coverage for other clinics.

Responsibilities

Organize and prioritize daily workflow to maintain efficient patient flow.
Follow up on specialty/provider referrals that have not sent summaries/reports within the identified standard.
Ensure complete and accurate registration, including patient demographics and current insurance information.
Assemble information concerning patients' clinical background and referral needs.
Contact insurance companies and organizations to ensure prior approval requirements are met.
Present necessary medical information, history, diagnosis, and prognosis.
Provide specific medical information to financial services to maximize reimbursement.
Review referral details and expectations with patients.
Assist patients in problem-solving potential issues related to the healthcare system, financial, or social barriers (e.g., request interpreters as appropriate, transportation services).
Serve as the point of contact for patients with questions and concerns.
Act as an advocate on the patient’s behalf with carriers to ensure timely approval of necessary supplies/services.
Identify and utilize cultural and community resources.
Establish and maintain relationships with service providers.
Ensure referrals are addressed in a timely fashion in accordance with organizational processes.
Remind patients of scheduled appointments via phone, voice mail, or mail.
Ensure the patient’s primary care chart is updated with information on patient consults, hospitalizations, ER visits, and community organizations related to their healthcare.
Coordinate care with outside consultants for additional patient care.
Obtainment and maintenance of Basic Cardiac Life Support Certification (preferred but not required).
Provide assistance in other areas as assigned by the Clinical Coordinator and/or Medical Office Manager.
Perform other duties as assigned.