Full Time (JR628)

Diabetes and Endocrine Specialists•San Diego, CA

5d•$25 - $30•Onsite

About The Position

Diabetes and Endocrine Specialists, a leading private practice in La Mesa and La Jolla, is seeking a Referral Coordinator. Our practice combines top-notch staff, advanced technology, and personalized care protocols to deliver exceptional patient experiences in endocrinology and diabetes management. The Referral Coordinator manages the end-to-end referral process for patients requiring care, ensuring timely, accurate, and seamless transitions across the care. The position also provides ad hoc administrative support to the department as needed.

Requirements

Minimum High school diploma
Relevant experience working as a referral coordinator
Epic EHR software
Knowledge of medical terms and practices
Intermediate user of Microsoft Office Suite (Word, Excel, Outlook, and Access)
Professional demeanor
Excellent interpersonal and communication skills
Strong organizational skills and attention to detail
Ability to multitask and work efficiently in a fast-paced environment

Nice To Haves

Fluency in Spanish is a plus for better patient communication

Responsibilities

Receive, review, and process inbound and outbound referral requests from providers and clinical staff
Verify patient insurance eligibility and obtain prior authorizations required for referred services
Identify appropriate in-network or preferred specialty providers based on patient needs and payer requirements
Schedule specialist appointments and communicate confirmed details to patients, referring providers, and receiving offices
Transmit referral documentation (chart notes, labs, imaging) to receiving providers in compliance with HIPAA
Track referral status and follow up on pending, incomplete, or declined referrals
Maintain accurate referral records in the EHR and referral tracking systems
Serve as the primary point of contact for patients, specialists, and internal staff regarding referral inquiries and status updates
Escalate urgent or time-sensitive referrals to the appropriate clinical staff for triage (no independent clinical judgment)
Provide general clerical and administrative support to the department as assigned, including but not limited to: Front-desk Patient Service Representative responsibilities, Fax and medical record management, Answer incoming calls and return voicemail