MG Referral Coordinator

Brown Medicine • Dartmouth, MA

22h • $19 - $31 • Onsite

About The Position

Acquires and implements referrals for patients with upcoming visits both in-house and outside HMA. Performs in accordance with the facility’s policies and procedures, and follows the facility’s standards for ethical business conduct. Conducts self as a positive role model and team member, and participates in facility committees, meetings, in-services, and activities. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence, which guide everyday actions with patients, customers, and colleagues. Additionally, all employees are expected to demonstrate the core Success Factors: Instill Trust, Value Differences, Patient and Community Focus, and Collaborate.

Requirements

• Three to five years experience in a health care delivery system.
• Advanced computer skills including knowledge of spreadsheets.
• Ability to work independently and establish an effective relationship with physicians, Nurse Practitioners, Physician Assistants, office staff, and other health care providers in physician’s offices, community agencies, hospitals, and other health care facilities.
• Autonomy in decision-making using sound judgment based on factual information, using established industry guidelines.
• Ability to identify risk-prone or problematic situations and know when to seek department Manager’s assistance.
• Ability to remain organized with workflow in spite of frequent interruptions.
• Ability to demonstrate flexibility in assignment and remain calm and courteous with all patients, family, hospital staff, and co-workers.
• Ability to use a computer keyboard and screen on a daily basis and utilize a headset for telephonic communication as necessary.

Responsibilities

• Maintains strict patient confidentiality.
• Attends bi-weekly staff meetings.
• Assesses existing referral processes to ensure minimum standards set within the PCHI/HMA network are met as they pertain to referral review.
• Evaluates office staff ability to comply with referral management goals and determines if assistance is required to effect changes in referral patterns.
• Interacts with HMA administrators, site managers, PCP’s, and the Medical Director to ensure that patient flow and office procedures are not negatively impacted by changes in referral management requirements.
• Concurrently reviews with the PCP those referrals that fail to meet established guidelines.
• Under the direction of the PCP, explores possible alternatives to referrals that fall outside the recommended guidelines.
• Implements processes to track referral activity under the direction of the department Director, accomplished by a centralized office location and a monthly meeting with office support staff.
• Staff meetings will integrate all members of the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed