Referral Coordinator

Cucamonga Valley Medical Group Inc • Fontana, CA

13h • $22 - $23 • Onsite

About The Position

The function of the Referral Coordinator is to process and schedule medical specialist referrals and process prior authorizations for a variety of medical services/procedures for patients as requested by the medical providers. As an integral member of the health care team, the referral coordinator will collaborate with other referral and/or ancillary staff, medical providers, medical assistants, back office leads, managers and other patient care staff to fulfill the specific needs of each patient.

Requirements

• High School Diploma or equivalent
• Medical Assistant Certification
• 1+ year of Referral Coordinator experience
• CPR certification
• Some knowledge in medical terminology
• Ability to handle confidential and sensitive information.
• Complete knowledge and understanding of all CVMG office policies and procedures.
• Must be able to have substantial movements (motions) of the wrists, hands and/or fingers.
• Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, postage machine etc.
• Maintain knowledge of company electronic medical records software and ability to use and understand it effectively.
• Must be able to stay awake and alert during working hours.
• Thorough understanding and use of CVMG’s Core Culture at each interaction with patients, peers, and staff.
• Frequently communicates with patients and outside facilities, who have questions about appointment, referrals, medication and/or anything pertaining to the patient’s chart.
• Occasionally move about inside the office to access file cabinets, postage machine, printers, office machinery, etc.
• Possess effective written and verbal communication skills, while demonstrating professionalism and team work with patients and all CVMG staff.
• Ability to communicate effectively on the telephone.
• Ability to demonstrate exceptional customer service.
• Ability to exercise good judgment to handle calls appropriately.
• Ability to type at a rate of 35 wpm
• Complete understanding and ability to demonstrate on a daily basis, all elements of CVMG’s Core Culture, specifically the Priorities of Growth, Customer Service, Collaboration, and Trust.
• Must demonstrate CVMG’s purpose of Life, Love and Compassion with every staff and patient interaction.
• All interactions with patients, colleagues, providers, and staff must be approached with CVMG’s philosophy of Excellence.

Responsibilities

• Process and schedule medical specialist referrals.
• Process prior authorizations for medical services/procedures.
• Collaborate with referral and/or ancillary staff, medical providers, medical assistants, back office leads, managers and other patient care staff.
• Communicate with patients and outside facilities regarding appointments, referrals, medication, and chart information.
• Handle confidential and sensitive information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED