Referral Coordinator-Full Time, Monday-Friday 8:00AM- 5:00PM - Bronson Gastroenterology Portage

Bronson Healthcare•Kalamazoo, MI

2d•Onsite

About The Position

The Referral Coordinator coordinates all aspects of the referral process, including referral activity in the office between the patient, physician, specialty office, primary care office, and insurance company. Employees providing direct patient care must demonstrate competencies specific to the population served.

Requirements

High school diploma or general education degree (GED) and 1-2 years related experience and/or training required
Must have excellent verbal and written communication skills
Ability to maintain positive customer service in a high productivity environment
Ability to establish and maintain working relations with office staff in a team environment
Must maintain a high level of confidentiality
Effective prioritization skills and ability to manage time independently
Knowledge of medical terminology, and CPT, ICD-9 coding
Must have excellent computer skills (i.e. Microsoft Office, Medic).
Ability to establish effective working relations with office staff and employees in a team environment.
Must maintain the highest level of confidentiality.
Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time.
The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.

Nice To Haves

Successful completion of a Medical Assistant or LPN program preferred
Current Medical Assistant Registry or Certification, or LPN license preferred (must be in good standing and valid in the state of Michigan).
Medical Assistant Registry or Certification, or LPN license in the state of Michigan required within 90 days of hire.

Responsibilities

Maintain patient confidentiality.
Maintain excellent customer service, including problem-solving payor issues.
Manages electronic health record referral/order work queues according to office/provider preference and the needs of patients.
Coordinates and schedules referral activity.
Obtains accurate billing and demographic information.
Assures prior authorization for requested services under payer guidelines.
Communicates delays/denials to ProHealth team and employer.
Process referrals by CPT, ICD-9 coding.
Participates in case management meetings.
Additional duties based on department
Includes processing and scheduling of all Digestive Health procedures throughout the System
Cross-trained to assist with both check-in and check-out of patients
Work on a rotational basis to cover the in-person scheduling desk