Medical WO - Referrals Coordinator
About The Position
Referral Coordinator About the Role Are you someone who thrives on organization, communication, and helping patients navigate the healthcare system with confidence? Thundermist Health Center is seeking a Referral Coordinator to support patients and providers by ensuring referrals are processed accurately, efficiently, and compassionately. In this role, you’ll serve as a key connection point between patients, providers, specialists, and insurance entities to help coordinate timely access to care. The ideal candidate is detail-oriented, customer-service driven, and comfortable managing multiple priorities in a fast-paced healthcare environment.
Requirements
- High school diploma or equivalent
- Strong organizational and multitasking skills
- Intermediate to advanced computer proficiency
- Excellent customer service and telephone communication skills
- Ability to work independently and collaboratively within a team environment
Nice To Haves
- Post-secondary training through a Medical Assistant or professional healthcare program
- Bilingual in English and Spanish
- Previous experience working with medical referrals or care coordination
Responsibilities
- Process urgent and routine referrals within established timeframes
- Coordinate appointments with specialists and external facilities
- Educate patients on referral timelines, expectations, and next steps
- Communicate with specialty offices to obtain consult notes and follow up on pending referrals
- Monitor referral work queues and perform patient outreach to address barriers to completion
- Obtain insurance authorizations and ensure all required documentation is submitted accurately
- Access external provider portals to retrieve and update patient records
- Respond promptly to incoming calls, voicemails, and patient inquiries
- Maintain accurate, concise documentation within the electronic medical record system
- Collaborate with internal teams and external providers to support continuity of care
Benefits
- Health, Dental, and Vision Insurance
- Life Insurance ($75,000) and Long-Term Disability — at no cost
- Flexible Spending Accounts (Health FSA up to $3,300 / Dependent Care FSA up to $5,000)
- Retirement Plan with 1:1 employer match up to 4%
- Critical Illness, Accident Insurance, and Hospital Indemnity
- Wellness Reimbursement up to $200/year
- PTO starting at 22 days, increasing with tenure, plus 6 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
