Referral Coordinator (Internal Recruitment Only)

Ferry County Health•Republic, WA

2d•$19 - $28•Onsite

About The Position

The Referral Coordinator functions as the primary contact for outgoing referrals from the Providers of Republic Medical Clinic. This individual will provide a centralized source for information regarding the referral process, receiving and tracking referrals, and referral sources. The Referral Coordinator monitors the referral process and communicates with the HIM Supervisor on the status of all referrals and if adjustments need to be made for improvement. This position reports to the HIM Supervisor.

Requirements

High School diploma or GED required.
Actively checks and responds to emails and QLIQ account throughout the workday.
Completes all mandatory education within given timeframe.
Maintains regulatory requirements.
Reports to work on time and as scheduled.
Wears identification while on duty; uses computerized punch time system correctly.
Represents the organization in a positive and professional manner in the community.
Attends annual review and department in-services as scheduled.
Attends at least 75% of staff meetings; reviews all monthly staff meeting minutes.
Actively participates in the department’s quality improvement (QI) activities.
Complies with all organizational policies regarding ethical business practices and the employee handbook.
Communicates the mission, vision and values of the organization as well as the focus of the department.
Meets dress code standards for the department; appearance is neat and clean.
All Ferry County Health employees are required to maintain confidentiality in accordance with organizational policy, state and federal regulations, including not but limited to, the Health Insurance Portability and Accountability Act (HIPAA).
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, patients, customers, and the general public.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical solutions.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

Associate or bachelor’s degree preferred.
Knowledge of medical terminology preferred.
Prior referral experience desired.

Responsibilities

Prepare medical charts and records for referral visit.
Track and provide Specialists’ offices with medical records including test results, chart notes, and/or reports prior to appointments.
Obtain authorizations for patient referrals.
Advise Provider if authorization request is denied or Specialist does not accept patient.
Maintain records of all referrals.
Make appointments for patients with specialists.
Notify patients of all appointments.
File final copy of authorized referral in patient’s file for physician review.
Utilize formal channels of communication to report concerns, personal requests, and patient issues.
Respect patients' right to privacy and confidentiality.
Maintain an orderly and professional working atmosphere.
Understand and follow department's organizational policies and procedures.
Meet deadlines for work assignments and inform supervisor of work status and progress.
Communicate and cordially work with other staff to ensure efforts are coordinated and a high quality of service is provided.
Perform related duties as assigned by management.