Referral Coordinator & Surgical Scheduler - General Surgery Clinic

Advocate Health•Park Ridge, IL

1d•$22 - $33•Onsite

About The Position

This is a dual role that includes both referral coordinating & surgical scheduling. As a Surgical Scheduler you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. As a key member of the ambulatory care team, you will coordinate the scheduling of surgical procedures between physicians and their offices, available OR specialty time, anesthesia, and other departments as necessary (i.e., X-ray, MRI, CT, etc.). You will also coordinate and communicate changes to the existing schedule with appropriate departments/staff and make adjustments to ensure maximum utilization of rooms and equipment. Additionally, you will schedule next day and beyond surgical procedures, maintain and update surgery assignments, and print and distribute future OR schedules to all appropriate areas. You will notify providers with schedule changes and additions, obtain necessary lab work, x-rays, H&P (History & Physical) as applicable, and process patient charges, calculating them based on procedure type, length of procedure, and supplies used. You will review revenue to ensure charges are entered for every patient, run reports and verify correct entry of codes, and update charges if errors are made. You will also answer, screen, triage, prioritize, and determine the urgency of incoming calls, acting as a resource to providers, staff, patients, and families. You will operate and troubleshoot office equipment, arrange for maintenance repairs as necessary, and may maintain inventory of office supplies and complete and submit supply orders to replenish stock.

Requirements

High School Diploma
Typically requires 1 year of experience in a health care setting performing customer service functions that may include experiences in scheduling, registration, insurance authorization and/or patient billing

Nice To Haves

Experience in surgery scheduling and WorkQue scheduling, preferred.

Responsibilities

Coordinates scheduling of surgical procedures between physicians and their offices, available OR specialty time, anesthesia, and other departments as necessary (i.e., X-ray, MRI, CT, etc.).
Coordinates and communicates changes to existing schedule with appropriate departments/staff and makes adjustments to ensure maximum utilization of rooms and equipment.
Schedules next day and beyond surgical procedures.
Maintains and updates surgery assignments.
Prints and distributes future OR schedules to all appropriate areas.
Notifies providers with schedule changes and additions.
Obtains necessary lab work, x-rays, H&P (History & Physical) as applicable.
Processes patient charges and calculates based on procedure type, length of procedure, and supplies used.
Reviews revenue to ensure charges are entered for every patient.
Runs reports and verifies correct entry of codes and updates charges if errors are made.
Answers, screens, triages, prioritizes, and determines the urgency of incoming calls.
Acts as a resource to providers, staff, patients and families.
Operates and troubleshoots office equipment, arranges for maintenance repairs as necessary.
May maintain inventory of office supplies, and complete and submit supply orders to replenish stock.