Referral Coordinator/Medical Assistant

Community Health Care•Bridgeton, NJ

3d•Onsite

About The Position

The Referral Coordinator is responsible for coordinating and managing patient referrals to internal and external providers to ensure timely access to care, continuity of services, and compliance with clinical, payer, and regulatory requirements. This role serves as a key liaison between patients, providers, insurance carriers, and healthcare partners.

Requirements

Experience in ambulatory care, specialty clinics, or hospital-based referral departments
Medical Assistant or healthcare administration background
Familiarity with CPT/ICD-10 codes and payer authorization requirements

Responsibilities

Receive, review, and process provider referral orders for accuracy and completeness
Coordinate internal and external referrals in accordance with clinical urgency and organizational guidelines
Verify insurance requirements as needed
Communicate referral details to patients and receiving providers
Serve as a primary point of contact for patients regarding referral status and next steps
Provide clear instructions, education, and follow-up to ensure referrals are completed
Address patient questions and escalate concerns or delays appropriately
Maintain a patient-centered, respectful, and confidential approach
Ensure accurate and timely documentation of referrals and authorizations in the electronic health record (EHR)
Maintain compliance with CMS, payer guidelines, HIPAA, and organizational policies
Track referral outcomes, completion status, and denials
Collaborate with providers, nursing staff, care coordinators, and case management teams
Communicate effectively with external specialists, facilities, and diagnostic services
Escalate complex or urgent referrals to leadership when necessary
Monitor referral turnaround times and follow established workflows
Identify barriers to referral completion and participate in process improvement efforts
Support audits and quality improvement initiatives related to referral management

Benefits

Comprehensive medical, dental, and vision insurance
Paid time off (vacation, sick leave, and holidays)
401(k) retirement plan with employer matching
Incentive program
Life and disability insurance
Employee Assistance Program (EAP)
Continuing education and professional development opportunities
Flexible Spending Accounts (FSA)
Tuition reimbursement
Reimbursement for licensure and certifications
Reimbursement for CPR
Discounted services
Employee recognition programs
HRA/Ameriflex (covers most out of pocket expenses)
Pension plan
Cancer Policies
Employee Paid Life insurance, 2 times annual salary up to $150K (CCHN paid benefit)
AAA (discounted Rates)
BJ’s Wholesale Club (Discounted Rates)
Direct Deposit
Child Care Reimbursement Program
Intersite Travel