REFERRAL COORDINATOR, BILINGUAL

THE WARREN CENTER, INC.•Irving, TX

12d•$18 - $21•Onsite

About The Position

The Warren Center advocates, serves and empowers the children and families impacted by developmental delays and disabilities. Reporting to the Early Childhood Intervention (ECI) Team Lead Referral Coordinator, the Referral Coordinator supports the overall mission and purpose of The Warren Center by effectively providing accurate collection, maintenance and management of client information for The Warren Center programs. Additionally, the position provides day-to-day agency business support by handling general office calls, mail, and reception duties.

Requirements

High school diploma or General Educational Development (GED)
Proficient in the use of a computer and standard office equipment, including the ability to operate a keyboard and perform routine data entry and typing tasks.
High energy and passion for The Warren Center’s mission is essential
Flexible and adaptable style
Clear and concise communication skills
Professional, dependable, and proactive
Ability to work in a fast-paced environment
Ability to work both independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority within and outside The Warren Center
Strong organizational and time management skills with exceptional attention to detail
Advanced knowledge of Microsoft Office Suite: including Word, Excel, PowerPoint, Outlook, OneDrive/SharePoint, and Teams

Nice To Haves

Secretarial or clerical practices
Vocational, Technical, College, and/or Business School courses in computer applications

Responsibilities

Enter referral information from referrals into an agency database for ECI and other programs as needed
Enter referral information from ECI referrals into T-KIDS
Answer, screen & forward incoming calls appropriately; take referral information over the phone.
Complete office Intake process and enter data into agency database and TKIDS for team’s clients
Prepare documents for families and send for their signatures
Process ECI transfers as needed
Provide documentation in electronic and hard files, as required for ECI
Use evaluation scheduling calendar and follow-up on cancellations and rescheduling of appointments
Maintain organized client records in a confidential manner for ECI and other programs as needed
Act as coordinator between parents, billing and other staff members to ensure timely therapy services
Enter data and use excel spreadsheet for referral and intake logs as part of daily processes