Referral Associate (Outpatient), Referral Center (Per Diem, Day Shift)
About The Position
Adventist Health Reedley is part of a faith-based, nonprofit integrated health system serving communities on the West Coast and Hawaii. The Referral Associate coordinates and completes referrals within Hospital-based Outpatient Clinics, including verifying third-party information, arranging appointments, and tracking referrals. The role follows established procedures and guidelines, works on routine assignments, and receives daily instructions. It supports clinic operations by coordinating appointments and handling verification inquiries in a non-patient-facing environment. The position may be based in Visalia, California, or Hanford, California, and requires flexibility to work at either location according to business needs. Associates must receive required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply. Adventist Health participates in E-Verify.
Requirements
- High school education, GED, or equivalent is preferred.
- Associate’s or technical degree, or an equivalent combination of education and related experience, is preferred.
- Must be flexible and willing to work in either Visalia, California, or Hanford, California, based on business needs.
- Required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.
Nice To Haves
- Certified Nurse's Assistant (CNA), Medical Assistant (MA), or completion of a medical terminology course is preferred.
Responsibilities
- Communicate with ordering providers and nursing staff about insurance authorizations, denials, peer-to-peer review requests, and referral scheduling difficulties.
- Take telephone requests for authorizations, prepare referral requests, and inform patients of appointment details and instructions.
- Maintain electronic health record referral documentation, including recording actions on referrals and adding incoming referrals not generated in the EHR; maintain the referral resource document.
- Schedule referral appointments with the appropriate department or referred-to provider.
- Track patient compliance with referrals and communicate with referring providers when patients refuse service or miss referral appointments.
- Submit retroactive authorization requests as needed.
- Perform other job-related duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
