Referral and Outreach Manager

Rejuvenation•Calgary, AB

10d

About The Position

Welcome to Rejuvenation! Rejuvenation Medical Group is Western Canada’s fastest-growing family of dermatology and multi-disciplinary medical offices. From modest beginnings dating back to 1984, Rejuvenation is a pioneer in delivering exceptional care to communities in Alberta, British Columbia, and Ontario. We specialize in skin health, dermatologic concerns, and an array of cosmetic and aesthetic services for all skin types. At Rejuvenation, the possibilities are endless. Rejuvenation proudly offers career advancement opportunities through ongoing training and educational support. For those looking to take their career to new heights, our organization is perfect for you. Rejuvenation is consistently growing into new markets and promoting talent from within; we love to see our employees succeed!

Requirements

Bachelor’s Degree in Business Administration, Healthcare Administration, or a related field; a Master’s degree (MBA or MHA) is an asset.
Minimum 3–5 years of experience in operations, outreach, or healthcare management, with a proven track record in high-volume environments.
Extensive proficiency in CRM software, data analytics platforms (e.g., Tableau, Power BI), and advanced Excel for reporting and strategic analysis.
Proven leadership experience, specifically in coaching, mentorship, and managing distributed or multi-site teams.
Strong understanding of healthcare compliance and medical referral workflows.
Exceptional analytical skills with the ability to translate complex data into actionable strategies for market feasibility and staffing optimization.

Nice To Haves

A Master’s degree (MBA or MHA) is an asset.

Responsibilities

Provide oversight and leadership for the referral and outreach team, fostering a high-performance, collaborative culture.
Develop, document, and conduct systematic audits of standard operating procedures (SOPs) for both referral intake and outreach to ensure service consistency and regulatory compliance.
Formulate, implement, and refine outreach strategies, providing the team with the tools and messaging required to effectively engage referral sources and medical partners.
Manage the end-to-end referral process, serving as the high-level point of contact for issue escalation, bottleneck resolution, and complex workflow optimization.
Partner with the clinical and medical teams to ensure that outreach efforts align with operational capacity and clinical availability, smoothing the transition from referral to appointment.
Monitor market trends and competitor activities to identify new referral opportunities and provide recommendations for strategic regional expansion.
Drive software-based improvements to maximize team efficiency, ensuring seamless integration between CRM outreach tracking and clinical intake systems.
Regularly evaluate team KPIs, conduct performance reviews, and implement tailored coaching initiatives to bridge skill gaps and drive individual growth.
Develop and maintain high-level dashboards tracking referral volumes, conversion rates, outreach ROI, and operational KPIs, translating findings into actionable strategy.