Referral and Customer Service Specialist

CAROLINA APOTHECARY•Reidsville, NC

11d•Onsite

About The Position

Responsible for all activities associated with data entry of orders and providing customer service within established corporate guidelines. Responsible for scheduling and dispatching drivers with equipment and supplies to appropriate locations according to predetermined schedules, customer requests or immediate needs.

Requirements

Written Communication
Oral Communication
Customer Service/Relations
Computer Literacy
Professionalism
Reading Skills
Telephone Etiquette
Filing
Organization
Keyboarding Skills
HIPAA policies and procedures
all company policies and procedures

Nice To Haves

Associates Degree in related field preferred
1-2 years work experience in related field preferred

Responsibilities

Respond to incoming customer requests, calls, faxes and other questions regarding new and existing orders.
Contact new and existing customers via telephone regarding new and existing orders.
Responsible for day to day planning and dispatching schedules for each delivery driver in a timely manner.
Process new and existing orders in a timely manner.
Enter data from customers and referral sources.
Be knowledgeable concerning Medicare/Medicaid/private insurance coverage and requirements.
Verifying Insurance coverage and other requirements.
Convert orders into invoices and print and route copies as appropriate.
Maintain adequate stock levels to insure all products are sufficiently available as assigned.
Verify all order information for accuracy before entering into the computer.
Track sales/referrals leads for future follow-up.
Prepare computer reports and review for accuracy.
Promptly assist customers with products and services.
Provide quality customer service to the customer.
Promptly answer multi-line telephone.
General knowledge of all company products, services and locations.
Act in a professional manner at all times to customers and other employees.
Interact as needed with other departments and locations regarding products and services.
Operate standard office equipment including: photocopy machine fax machine computer/printer postage machine multi-line telephone
Keep work areas neat and clean.
Comply with HIPAA policies and procedures.
Comply with all company policies and procedures.
Perform other duties as assigned.