Referral and Authorization Case Manager Assistant

Ascension•Austin, TX

1d•$20 - $26•Hybrid

About The Position

This role is responsible for streamlining case management operations by serving as the central point of contact between admissions, staff, and payers. The assistant will coordinate end-to-end support for the case management workflow. Key responsibilities include securing and documenting authorizations for ancillary services, managing and documenting critical denial reporting, managing patient referrals based on preference, expediting discharges by securely transmitting target documentation to receiving facilities, documenting all payer interactions, and proactively communicating updates to case management staff to arrange seamless patient transfers.

Requirements

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Nice To Haves

Medical insurance prior authorization process and claim denial/AR experience strongly preferred
Knowledge and experience with obtaining and processing referrals and authorizations with payers

Responsibilities

Coordinate end-to-end support for the case management workflow, serving as the central point of contact between admissions, staff, and payers.
Secure and record authorizations for ancillary services.
Systematically manage and document critical denial reporting.
Manage patient referrals based on preference.
Expedite discharges by securely transmitting target documentation to receiving facilities.
Document all payer interactions.
Proactively communicate updates to case management staff to arrange seamless patient transfers.