Reference Assistant

City of Pullman•Pullman, WA

4d•Onsite

About The Position

Neill Public Library is searching for an outstanding candidate with a passion for serving the community and enthusiasm for working in a team environment and independently. The ideal candidate will be able to communicate effectively and provide excellent customer service, in addition to being able to work a varied schedule to include evening and weekend shifts. This is a casual (8-16 hours per week), year-round, part-time position. Resume upload is required.

Requirements

High School diploma or GED
1 year previous library or public/customer service experience
Ability to serve children and adults equally
Knowledge of library and office computer applications, internet, or other online information sources
Ability to communicate effectively orally and in writing
Ability to work independently as well as with a team
Communicate effectively with diverse population, with an emphasis on English verbal and written skills
Interact with public in a courteous, diplomatic, pleasant, and tactful manner
Utilize a variety of computer software programs and equipment
Work efficiently and accurately in a high-demand, multi-task situation
Consistently carry out priorities, procedures, and policies as outlined by supervisor
Demonstrate strong attention to detail
Use number, alphabetical, and library classification systems with high degree of accuracy
Maintain confidentiality of information
Physically perform the essential functions of the job
Sufficient vision and other powers of observation are essential to permit the employee to read, sort and shelve library materials and work with electronic patron records

Nice To Haves

Prior library computer systems experience

Responsibilities

Staffing the service desk
Shelving materials
Providing general assistance to the public
Opening and closing library
Checking materials in and out, using computer systems
Collecting and assisting with fine payments and cash handling
Providing patrons information regarding online resources
Greeting and directing patrons to locations in library
Answering phone
Registering new patrons
Aiding patrons in finding materials and information in person, via the phone, and via email
General reference assistance for a wide variety of inquiries
Receiving input from patrons and passing information to appropriate library personnel
Attending staff meetings
Sorting and shelving books and other materials
Cleaning and maintaining circulation and public areas
Maintaining supplies and public information material
Assisting other library departments, dependent on operational need