Reduction Team Lead | Personal Injury

The Ward Law Group, PL • Miami Lakes, FL

20h • Onsite

About The Position

Join an Award-Winning Personal Injury Law Firm. At The Ward Law Group, our mission is simple: Changing Lives. One Client at a Time. Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day. We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm. Our Core Values: Faith – We act with integrity, honesty, and purpose in everything we do. Accountability – We take ownership of our work, our commitments, and the results we deliver. Leadership – We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams. Loyalty – We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community. Service to Our Clients – We are committed to delivering compassionate, responsive, and exceptional service that maximizes every client's opportunity for success. Service to Our Teammates – We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive. Service to Our Community – We believe in making a positive impact beyond the workplace by serving and strengthening the communities where we live and work. If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives—one client at a time.

Requirements

• At least two years of hands-on plaintiff personal injury reductions experience, including direct negotiations with hospitals and medical providers.
• Experience leading, training, or mentoring reductions or settlement team members.
• Demonstrated ability to explain your negotiation approach and share measurable results, such as reductions achieved, monthly volume, and turnaround times.
• Experience managing a high-volume caseload from balance verification through documented reduction agreements and closing coordination.
• Strong organization, clear communication, and proficiency with legal case management software; Litify experience preferred.
• Bilingual English and Spanish proficiency.
• Minimum 3 years of personal injury reductions, lien resolution, medical bill reductions, or settlement closing experience within a plaintiff personal injury law firm.
• Minimum 1 year of experience leading, training, mentoring, or supervising team members.
• Strong experience using case management software, reporting tools, and productivity tracking metrics.

Nice To Haves

• Experience with Litify or Salesforce.
• Experience auditing case files and employee performance.
• Experience managing high-volume reductions workflows.
• Demonstrated success improving team productivity and process efficiency.

Responsibilities

• Lead daily reductions workflows, prioritize assignments, and help specialists resolve obstacles that delay settlement disbursements.
• Negotiate hospital liens, medical provider balances, and other healthcare-related claims under attorney supervision and firm procedures.
• Manage your own reductions caseload while coaching team members on negotiation strategies, documentation, and follow-through.
• Track reduction results, turnaround times, case volume, and aging files; take action to keep work moving.
• Review balances, written reduction agreements, and closing documentation for accuracy; coordinate with attorneys and closing staff.
• Escalate legal questions and disputed liens to the appropriate attorney.

Benefits

• Medical, dental & vision
• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Tuition Assistance
• Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed