Redstone Recovery Specialist I PRN

Hospital Management Company•San Antonio, TX

8d•Onsite

About The Position

The Redstone Recovery Specialist I (RRS I) provides direct, patient-centered support to individuals receiving treatment for substance use and co-occurring mental health disorders. Leveraging lived experience and recovery-oriented principles, this role is responsible for building therapeutic rapport, promoting engagement in treatment, and modeling healthy recovery behaviors. The RRS I supports the multidisciplinary care team by reinforcing treatment plans, assisting with patient needs, and facilitating communication between patients, families, and clinical staff. This position requires a strong understanding of the disease model of addiction, relapse prevention strategies, and the ability to effectively manage and de-escalate emotionally charged situations.

Requirements

High School diploma or equivalent
Basic Life Support (BLS) Food Handler Certification
Experience working with individuals with mental health and/or substance use disorders preferred
Working knowledge of behavioral health conditions and addiction recovery principles
Demonstrated ability to manage high-stress and emotionally complex situations
Effective verbal and written communication skills
Strong interpersonal and relationship-building skills
Ability to apply basic behavioral health and recovery support techniques
Proficiency in basic computer applications (Email, Microsoft Word, Excel)

Responsibilities

Establish and maintain supportive, professional relationships with patients throughout the treatment continuum
Provide encouragement, accountability, and recovery-based guidance using lived experience when appropriate
Support patients in adhering to individualized treatment plans
Assist in de-escalating crisis situations using appropriate intervention techniques
Serve as a liaison between patients, families, and the clinical team to ensure clear, consistent communication
Collaborate with multidisciplinary team members to support coordinated, patient-centered care
Assist case management with discharge planning and continuity of care efforts
Communicate effectively with patients and families regarding expectations, program structure, and treatment progression
Respond to incoming inquiries (calls, emails) related to admissions in a timely and professional manner
Provide accurate information to prospective patients and families regarding services, expectations, and next steps
Support the admissions workflow by identifying opportunities to improve responsiveness, efficiency, and conversion outcomes
Maintain current knowledge of all Redstone program offerings and services
Maintain accurate, timely, and complete documentation of patient interactions and follow-up activities
Conduct post-discharge follow-up and document outcomes to support continuity and recovery tracking
Ensure all documentation meets organizational and regulatory standards
Assist with basic patient care needs as appropriate within scope
Prepare and serve meals and supplemental nourishment in accordance with dietary and safety guidelines
Maintain a clean, safe, and supportive environment for patients
Address patient and family concerns in a professional and empathetic manner
Escalate issues as appropriate to leadership or clinical staff
Promote a positive patient experience aligned with organizational standards
Demonstrate professionalism, accountability, and adherence to organizational policies
Maintain confidentiality in accordance with HIPAA and applicable regulations
Participate in ongoing training and development related to behavioral health and recovery support