Systems Operations Manager
About The Position
Wells Fargo is seeking a Redis Systems Operations Manager to lead a high-performing Systems Operations team responsible for the reliability, scalability, and efficiency of enterprise Redis platforms. This role combines hands-on technical expertise, operational leadership, and strategic execution to drive platform stability, automation, and continuous improvement across production environments. You will oversee end-to-end Redis platform operations, including cluster lifecycle management, incident response, observability, and automation as per task catalog, while partnering with engineering, Reliability engineering, and application teams to deliver resilient and scalable services.
Requirements
- 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of Leadership experience
- 5+ years of hands-on experience supporting REDIS, Python platform operations
- 3+ years of experience supporting enterprise level complex applications and platforms in Production
- 5+ years of designing and building complex observability solutions leveraging industry standard toolset and or custom-built solutions
- 5+ years working with configuration and monitoring technologies such as Ansible, Grafana, Elastic, Splunk, Prometheus
- Deep expertise with REDIS includes building clusters with pipelines, diagnosing, debugging, remediation, upgrades, patching, and RCA
- Strong experience in managing large and enterprise level REDIS platforms
- Strong, production quality Python engineering skills
- Handson experience with Python clients and Python libraries
- Ability to build automated remediation workflows and operational tools in Python.
Nice To Haves
- Experience in AI development, including agents, MCP, tools, and related frameworks
- Demonstrated ability to influence operational improvements across teams
- Strong analytical and operational problem‑solving skills.
Responsibilities
- Manage a systems Operations team of analysts that monitor installed systems and infrastructure
- Engage stakeholders and internal partners associated with the Systems Operations functional area
- Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
- Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
- Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
- Collaborate and consult with analysts, Information Technology personnel, or vendors
- Manage mid to highly experienced analysts
- Manage allocation of people and financial resources for Systems Operations
- Mentor and guide talent development of direct reports and assist in hiring
Benefits
- Wells Fargo is an equal opportunity employer.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
