Redeployment Technician

TELAID INDUSTRIES INC • Norcross, GA

4d • $17 - $19 • Onsite

About The Position

Telaid is seeking a detail-oriented, tech-savvy Entry-Level Redeployment Technician for hands-on, in-person work in its Depot Repair department. The technician receives and prepares hardware for redeployment in a fast-paced environment, working carefully and professionally with devices such as handheld devices, terminals, scanners, servers, laptops, printers, cash drawers, and security components.

Requirements

• High school diploma or equivalent.
• Strong technical and problem-solving skills.
• Excellent communication skills.
• Ability to work independently and prioritize tasks effectively.
• Ability to communicate with team members and collaborate across departments.
• Physical stamina and ability to lift and move heavy objects as needed.
• Professional appearance and attitude.
• Ability to read and understand repair and specification documentation.
• Able to stand or sit for long periods of time.
• Able to report to work at the scheduled time.

Nice To Haves

• Experience with Microsoft Excel.
• Experience with Microsoft Outlook.
• CompTIA A+ certification.

Responsibilities

• Receive material into stock according to company and customer standards.
• Identify manufacturer model numbers of used equipment.
• Triage customer hardware for redeployment and confirm its condition and functionality meet specified requirements.
• Troubleshoot and diagnose issues with customer hardware.
• Clean and package equipment for redeployment.
• Follow customer contract requirements for warranty, third-party, or internal repairs.
• Process RMA, warranty, and disposal orders.
• Repair and maintain equipment and parts according to contracts.
• Maintain accurate inventory and triage records to company and customer expectations.
• Communicate with management about customer equipment and needs.
• Handle devices safely to prevent damage during repair and processing.
• Follow depot repair area safety guidelines and help maintain the area.
• Perform other work-related duties as assigned by management.

Benefits

• 401(k) with employer matching and profit sharing.
• Medical, dental, vision, life, and disability insurance benefits.
• Employee Assistance Program (EAP).
• Paid Time Off (PTO).
• Voluntary critical illness and accident insurance.
• Pet insurance.
• Bark parental controls for online safety for kids.
• Norton LifeLock identity protection.
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED