Bilingual Billing Redemption Associate - start ASAP!! $16/hr

Hide and Seek Recovery•Plano, TX

11d•Onsite

About The Position

HNS Recovery is hiring an in-office Redemption Supervisor for its Redemption Department in Plano, Texas. The role provides final approval for Vehicle Recovery (VR) and Personal Property (PP) appointments, manages the redemption email inbox, coordinates third-party releases, and handles the Property Letter (PPL) process from creation through mailing and upload. This is a new position reporting directly to the AR Manager. Starting pay is $16 per hour. The schedule is 8 a.m. to 5 p.m., Monday through Friday.

Requirements

Bilingual in English and Spanish; required.
Comfortable working in-office at the Plano, Texas main office.
Strong attention to detail and ability to check paperwork for accuracy.
Solid written communication skills for email and Slack.
Ability to manage multiple deadlines, including inbox response times, daily mailings, and upload accuracy.
Ability to make judgment calls within defined authority and recognize when to escalate.

Responsibilities

Manage and clear the redemption email inbox several times daily, respond within 24 hours, and leave it empty at the end of the shift.
Approve VR and PP appointments after verifying that required paperwork is complete and correct.
Ensure the “Redemption Hold” sub-status is added in RDN before approving VR appointments.
Add bill-back fees to accounts in RDN as unbilled service items.
Send appointment confirmations to debtors through ClearData.
Coordinate third-party release appointments and verify signed client authorization is on file before approval.
Follow up on missing CR or Property Notice requests, escalating to the Lot Manager and then the AR Manager as needed.
Run the daily PPL process, including searching and filtering RDN records, running the mail merge, printing, stuffing, stamping, and delivering letters for mailing.
Upload returned or scanned PPLs into RDN, ensuring they are correctly matched and labeled.
Assist lot staff with property and redemption questions via Slack.
Provide backup coverage for Live Chat Specialists as needed.
Escalate matters outside the role’s approval authority to the AR Manager.