Redemption Host - Arcade

Pixel Intermediate LLC•Schaumburg, IL

1d•Onsite

About The Position

At Enterrium, our staff sets the tone for excellence. Schaumburg's premier entertainment hub, where modern dining meets classic arcade thrills. We are seeking a customer service-oriented self starter to exhibit and promote all positive Enterrium attributes and behaviors. This includes but is not limited to greeting guests in a prompt fashion, maintaining prize room organization and cleanliness, communicating with guests and techs, assisting guests when they have issues with games, taking game card payments, and putting away shipments in the proper storage locations.

Requirements

Display an aptitude towards outstanding customer service and people skills
Excellent communication skills
Basic math skills
Basic computer literacy
Ability to work evenings, weekends and holidays
Regular, reliable attendance required
Must be at least 18 years of age
High school diploma or equivalent

Responsibilities

Trains all newly hired redemption staff according to the training manual
Puts away shipments in a timely manner as they arrive
Assigns all correct ticket labels to the prizes and ensures that all items are in the correct spots on the shelves
Welcomes guests by exchanging pleasantries and assists them as needed
Protects establishment and patrons by adhering to sanitation and safety expectations
Helps techs and management as needed
Safeguards revenues by completing close out duties as required
Contributes to team effort by accomplishing related tasks as needed
Ensures the environment in the prize room supports our core values of honor, integrity, seeking knowledge, and having fun
Maintains cleanliness of the games and area surrounding the prize room
Adherence to company cash handling and payment processing procedures
Adherence to company uniform and appearance policy