RecWell Operations Member Services Assistant
About The Position
The Member Services Assistant supports the Office of Recreation & Wellness by handling memberships and program registrations, ensuring exceptional customer service. This position involves managing fiscal transactions, assisting guests, maintaining facility standards, and enforcing departmental policies to ensure a safe and welcoming environment. MSAs gain hands-on experience in customer service, problem-solving, time management, and operations within a collegiate recreation setting. They report to the Assistant Director of Operations and the Operations Graduate Assistant and may assist with special events, tours, and projects as needed.
Requirements
- Must be a currently enrolled student at Butler University.
- Must be in good academic standing.
- Must be able to attend all mandatory trainings, including the Annual All Staff Training at the start of each Fall semester.
- Must have or obtain American Red Cross First Aid/CPR/AED certification within 30 days of hire.
Nice To Haves
- Experience working with diverse populations.
- Strong interpersonal and communication.
- Customer service background.
Responsibilities
- Assist with oversight of facility access and the front desk.
- Assist with fiscal transactions and program registrations for the Department of Recreation and Wellness as needed.
- Maintain the quality of the facility and equipment through detailed inspection and reporting.
- Provide exemplary customer service to all members and guests.
- Represent the Department of Recreation and Wellness in a professional manner at all times.
- Establish and maintain a safe and welcoming atmosphere for all members and guests.
- Assist in the enforcement and execution of policies and procedures set forth by the department.
- Respond as needed to emergency situations, following the Emergency Action Plan.
- Make sound, time-sensitive decisions based on the department’s mission and vision.
- Provide tours for guests visiting the facility.
- Assist with special events taking place as needed.
- Attend all required meetings and trainings as scheduled.
- Assist with special projects and tasks as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
