Recurring Revenue & Billing Coordinator

Silco Fire & Security•Toledo, OH

16h•Onsite

About The Position

Silco Fire & Security is seeking a dedicated and detail-oriented Recurring Revenue & Billing Coordinator to join our team. This position plays a key role in supporting the company’s recurring revenue operations by ensuring accurate and timely billing, maintaining customer service agreements and account information, and resolving billing-related questions. The ideal candidate will be highly organized, detail-oriented, and comfortable working across departments to ensure recurring revenue is accurately billed, tracked, and maintained.

Requirements

Prior experience in contract management, billing, or customer service roles.
Excellent communication skills, both verbal and written, with a customer-centric approach.
Strong attention to detail and organizational skills.
Strong organizational and time management abilities, with the capacity to prioritize tasks effectively.
Ability to work independently and collaboratively in a team environment.

Responsibilities

Serve as a point of contact for customers regarding billing inquiries, contact updates, and service-related issues.
Collaborate with sales, customer service, and technical teams to ensure seamless coordination of RMR-related activities.
Maintain accurate records of customer contracts, billing information, and recurring revenue history in the company and central station databases.
Generate accurate and timely invoices for recurring services provided to customers.
Continuously evaluate and improve RMR processes to enhance efficiency and customer satisfaction.