Recruitment Quality Assurance Consultant- Remote in CST

Korn Ferry

21h•Remote

About The Position

Korn Ferry is seeking a Recruitment Quality Assurance Consultant. In this role you will contribute to Korn Ferry’s growth and profitability goals by delivering best-in-class support services to our clients and colleagues. The QA Consultant will work cross functionally with the client and Korn Ferry RPO team leaders and recruiters to monitor and ensure delivery standards are maintained. Your experience working in various North American labor markets within a pre-defined recruitment process will allow you to continually drive process improvements. Job Overview Review both individual and team performance on the assigned account and provide recommendations for service improvement to Team Leadership Monitor and analyze KPI’s, SLA's, individual performance metrics, and country specific employment compliance Enhance overall reporting process Streamline recruitment efficiency Ensure North American recruitment process is uniform less any specific legal variances Focus on the KPI’s and metrics that result in hiring valuable employees in the most time efficient cost-effective manner Korn Ferry point of contact for providing and explaining contractual obligations Collaborate with respective recruitment managers to understand the analytics that will help continually improve recruitment performance, set challenging and attainable goals for the recruitment teams in line with contractual obligations and distribute workloads based on Recruiter’s metrics and individual skills (languages, industry experiences, familiarity with country specific candidate market) Conduct ongoing quality review checks as per the SLA Provide client and KF management with ongoing performance updates in understandable, concise, and summarized formats

Requirements

Experience and familiarity with recruitment and delivery metrics (ideally within an RPO environment)
Minimum 2+ years of relevant experience in monitoring and providing feedback in a customer-focused environment
Proven track record of developing and managing measurable and understandable analytics that surpass contractable obligations
Experience working in a service delivery environment and establishing mutually agreeable goals, metrics, and KPI’s that will allow Korn Ferry clients to effectively utilize our RPO team
Comfortable presenting analytical reports to senior management
Excellent planning and organizing skills and able to “juggle” responsibilities effectively in a high-volume, fast-paced service environment
Excellent customer relationship skills
Must have excellent written and oral communication skills
Ability to communicate clearly, concisely and persuasively with client and at all levels and across diverse cultures
Ability to deal with ambiguity; be adaptable and willing to learn
Ability to analyze fairly complex data and develop sound recommendations and solutions
High school diploma required

Nice To Haves

4-year degree preferred

Responsibilities

Review both individual and team performance on the assigned account and provide recommendations for service improvement to Team Leadership
Monitor and analyze KPI’s, SLA's, individual performance metrics, and country specific employment compliance
Enhance overall reporting process
Streamline recruitment efficiency
Ensure North American recruitment process is uniform less any specific legal variances
Focus on the KPI’s and metrics that result in hiring valuable employees in the most time efficient cost-effective manner
Korn Ferry point of contact for providing and explaining contractual obligations
Collaborate with respective recruitment managers to understand the analytics that will help continually improve recruitment performance, set challenging and attainable goals for the recruitment teams in line with contractual obligations and distribute workloads based on Recruiter’s metrics and individual skills (languages, industry experiences, familiarity with country specific candidate market)
Conduct ongoing quality review checks as per the SLA
Provide client and KF management with ongoing performance updates in understandable, concise, and summarized formats