Recruitment Manager

Girl Scouts of Central Maryland•Baltimore, MD

3d•$47,000 - $50,000•Hybrid

About The Position

The Recruitment Manager is responsible for implementing and assessing comprehensive year-round recruitment and membership support strategies that increase girl and volunteer membership and enhance retention. Develop and foster community partnerships and volunteer involvement while providing a consistent image of the Council’s commitment to Girl Scouts and the community at large. Responsible for volunteer recruitment, member identification, growth and maintenance. Supervises both full time and part-time recruitment staff. This role requires weekend and evening availability. Working hours may be shifted to support staff working evenings and weekends only. Must have reliable transportation and be willing to drive anywhere within council footprint (Howard County, Baltimore County, Anne Arundel County, Carroll County, Harford County and Baltimore City.

Requirements

Four years of directly related work experience, and at least two years of managerial experience.
Experience in membership development, recruitment and/or retention
Experienced in data management using sales/customer management software (Salesforce) preferred
Excellent written and oral communication skills
Excellent interpersonal skills
Some periods of continual sitting, standing or walking may be required.
Capability to provide own transportation and maintain valid operator license.
Able to work both on-the-road and time in-office
Strong computer and data entry skills – Microsoft Office proficient
Ability to work a flexible schedule including evenings and weekends.
Travel throughout council jurisdiction up to 50% of the time.
Prolonged periods sitting at a desk and working on a computer.
Operate office equipment manually.
Must be able to lift and/or move up to 25 pounds at times.
Registration as a member of Girl Scouts of Central Maryland.

Nice To Haves

Experienced in data management using sales/customer management software (Salesforce)

Responsibilities

Through analysis of community needs, demographic data and membership statistics, develop, design and conduct recruitment and retention plan for girl and volunteer membership growth in council footprint.
Establishes the appropriate volunteer support team to accomplish key priorities by selecting, appointing, and coaching volunteers in assigned geographic areas.
Cultivates relationships with appropriate community leaders, organizations and businesses to increase visibility of Girl Scouts in the community.
Provides high quality customer service by optimizing the use of technology, clarifying desired information, researching, locating and delivering findings.
Provides ongoing support, supervision, and direction to full-time and part-time recruiters by interpreting Girl Scouts of the USA and council policies, standards, and procedures and by directing volunteers to additional support services.
Identifies the need for and provides timely problem solving and conflict resolution support/intervention when appropriate.
Serves as the main point of contact for geographic area volunteers relaying pertinent information to council staff and to guide volunteers to additional support services and resources.
Ensure that diversity and pluralism is embraced and incorporated into the daily work of the position.
Active participation in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.
Performs other duties as necessary or assigned.