Recruitment and Engagement Coordinator

Home Instead•Bloomington, IN

1d•Onsite

About The Position

The Recruitment and Engagement Coordinator at Klipsch Senior Care will drive our mission to expand compassionate in-home care for aging adults, directly contributing to our 12.5% year-over-year hours of care growth goal, while simultaneously fostering a high-quality culture and reducing Care Professional turnover. This role is responsible for the recruitment, development, and engagement of Care Professionals, leading all training programs, and promoting a positive and supportive work environment. At the heart of Klipsch Senior Care are our core values: Empathy, Caring, Respect, Love, Integrity, Positive Energy, Passion, Patience, Persistence, Professionalism, and Community Focus. These core values help us to live our vision statement of "Making lives better: every day, every inte raction." By embodying these principles, this role will become a trusted resource within the community and a valued mentor to our Care Professionals.

Requirements

Associate's degree preferred.
One year of facilitation/training experience or an equivalent combination of education and additional work experience may be considered.
Experience with Microsoft Teams and other virtual meeting platforms is required.
Must have an understanding of and uphold the policies and procedures established by Klipsch Senior Care, LLC. d.b.a. an independently owned and operated Home Instead franchise.
Must demonstrate excellent oral and written communication skills and the ability to listen effectively
Must have the ability to work independently, maintain confidentiality of information and meet deadlines
Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
Must present a professional appearance and demeanor
Must have the ability to operate HI technology systems
Must have computer skills and be proficient in ATS programs, Word and Excel
Must be able to work evenings or weekends as required

Responsibilities

Reflect the core values of Klipsch Senior Care (d.b.a. an independently owned and operated Home Instead franchise)
Maintain ATS system, addressing and engaging all leads/applications
Scheduled and conduct Care Professional Interviews
Schedule and lead Care Professional orientation and new hire training including Alzheimer’s and Dementia Training and continuing education learning plans required to meet Home Instead® Standards.
Evaluate and update all orientation and training materials as needed.
Work in partnership with the Scheduling Department to coordinate Care Professional schedules with an emphasis on creating high quality matches and extraordinary relationships.
Schedule and conduct Care Professional annual reviews and all supervision including regular performance conversations, accountabilities, and problem resolution.
Develop engagement strategies to promote Care Professional retention and satisfaction.
Achieve NET Care Professional goals for the location
Prepare and publish the monthly newsletter.
Develop, plan, and facilitate quarterly Care Professional Meetings.
Ensure Home Instead standards are met and upheld.
Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and SHA.
Demonstrate open and effective communication with leadership team, colleagues, Care Professionals, clients, and family members.
Maintain regular attendance at the office to execute job responsibilities.
Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Maintain regular attendance at the office to execute job responsibilities.
Perform other duties as assigned.