Recruiting Systems and Enablement Lead

OpenAI•San Francisco, CA

19d

About The Position

As a Systems & Enablement Lead, you will be one of the core owners of OpenAI’s recruiting systems. You’ll be responsible for a set of workflows, tools, and operational domains within our ATS and recruiting platform, while partnering closely with recruiters, coordinators, People Analytics, HR Operations, Legal, and IT. This is a highly hands-on role for someone who enjoys being deep in systems while also driving clarity, training, and consistency across a large organization. You’ll help ensure that recruiting teams can move fast within reliable systems and processes — and that the data and workflows behind every hire are accurate and reliable.

Requirements

5+ years of experience in recruiting operations, HR systems, people technology, or related roles
Hands-on experience administering an ATS (Ashby strongly preferred)
Strong understanding of recruiting workflows, offers, and hiring data
Ability to balance detailed system work with user support and enablement
Strong communication and stakeholder partnership skills
Comfort working in fast-moving, evolving environments

Nice To Haves

Experience supporting global or multi-entity hiring
Familiarity with compliance-sensitive or highly regulated workflows
Experience creating training and documentation for operational teams
Experience working with analytics or downstream HR systems

Responsibilities

Serve as an administrator for OpenAI’s ATS (Ashby) and connected recruiting tools
Configure and maintain recruiting workflows, pipelines, fields, permissions, and integrations for your assigned domains
Partner with teammates on the Systems & Enablement team to maintain shared standards and coverage
Work with vendors on support, enhancements, and feature adoption
Own the accuracy and completeness of data in your areas of the recruiting lifecycle
Partner with People Analytics to ensure reporting fields and pipelines are trustworthy
Design and implement guardrails that prevent incorrect or inconsistent data entry
Audit and monitor recruiting systems to quickly surface and resolve issues.
Participate in the Recruiting Operations support queue (Slack and Jira)
Troubleshoot complex system issues across tools, permissions, and integrations
Collaborate with IT, vendors, and teammates to resolve problems quickly
Turn recurring issues into durable fixes through configuration, automation, or documentation
Create and maintain SOPs, training, and documentation for the workflows you own
Lead enablement sessions and onboarding for recruiters and coordinators
Support releases of new workflows, features, and policy updates
Help ensure changes are adopted and understood across the organization
Measure adoption and workflow health to ensure changes are landing as intended
Support offer and agreement processes and creation in partnership with Legal, HR Ops, and Compensation
Maintain templates, approvals, and system logic that ensure offers are issued correctly
Assist with complex or non-standard offers through governed workflows
Identify friction, inefficiencies, and scaling challenges in the system
Propose and implement improvements that make recruiting faster, more consistent, and more reliable
Stay current on tool capabilities and recommend ways to better use them