Global Knowledge and Enablement Lead

Apple • Cupertino, CA

6d

About The Position

As a member of Apple’s People group, you’ll help support our most important
resource: our people. All the while, your efforts will maintain Apple as the
most innovative company by striving to make us the most diverse — open to all
people, all backgrounds, and all perspectives.

The Knowledge and enablement lead is responsible for crafting innovative and
compelling content solutions and completing strategy that supports People
Support & Operations specialists. You will synthesize requests and inputs from a
variety of sources into a cohesive change management plan, and creative thinking
to prioritize and develop the best approach for readiness.

Requirements

• 5+ years experience in HR Operations Knowledge of contact center technologies and usage: case management, phone, knowledge base and web-based catalogs
• Experience building a knowledge management framework for HR Operations/call center environment Experience reporting for Projects and using Project Management Portfolio systems
• Experience creating and implementing change plans for multiple stakeholders
• Bachelor’s degree or equivalent education
• Experience with Drupal
• ServiceNow Knowledge base experience preferred
• Prior experience in content management is a plus

Nice To Haves

• Extraordinary ability to build relationships and influence in a matrix organization
• Track record of successfully leading complex changes
• Excellent communicator
• Excellent problem solving skills
• High attention to details
• Ability to work with ambiguity
• A desire to operate “hands on” in the role
• Self-motivated, driven individual who is comfortable working in a fast-paced & multidimensional environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees