Recruiting Operations Specialist

Sierra • San Francisco, CA

1d • Onsite

About The Position

At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, France, Singapore, and Japan. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

Requirements

• 3-5 years of experience in recruiting operations, talent analytics, or related roles, ideally within high-growth tech environments.
• Deep expertise in building and scaling recruiting processes, reporting frameworks, and tooling infrastructure.
• Strong analytical skills with proficiency in Google Sheets, data visualization tools, and building dashboards that influence decision-making.
• Hands-on experience managing and customizing an ATS (experience with Ashby is a plus).
• A passion for process improvement and operational excellence—you thrive on turning complexity into clarity.
• Excellent collaboration and communication skills, with a track record of partnering closely with recruiting teams, hiring managers, and cross-functional stakeholders.
• Comfort working in a fast-paced, ambiguous environment and adapting quickly to changing priorities.

Nice To Haves

• Familiarity with tools that leverage AI to support sourcing, scheduling, and recruiting workflows.
• Experience supporting diversity hiring initiatives through data, process design, or reporting.
• Background in enablement or instructional design to support training and documentation efforts for recruiting teams.

Responsibilities

• Build and optimize scalable recruiting processes and workflows that drive efficiency, consistency, and a world-class candidate and hiring manager experience.
• Develop dashboards and reports to give real-time visibility into pipeline health, team performance, diversity progress, and hiring outcomes—enabling data-driven decisions across the talent team.
• Partner closely with recruiters and hiring teams to identify operational bottlenecks, implement process improvements, and champion best practices across the full recruiting lifecycle.
• Own the configuration, management, and ongoing optimization of recruiting tools, including our ATS (Ashby) and other automation or AI-based solutions used for sourcing, scheduling, and candidate engagement.
• Lead enablement efforts across the recruiting team by building documentation, training materials, and resources that promote adoption of tools, process changes, and reporting standards.
• Collaborate cross-functionally with People, Finance, and Operations teams to ensure recruiting operations are aligned with broader systems and business planning.
• Stay on top of trends in recruiting technology, AI applications, and analytics to continuously level up our operational capabilities.

Benefits

• Flexible (Unlimited) Paid Time Off
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension) with Sierra match
• Parental Leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary Benefit Stipend giving people the ability to spend where it matters most
• Free alphorn lessons

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees