Recruiting Coordinator Manager, ROC Operations

Amazon • Nashville, TN

1d

About The Position

The Amazon Talent Acquisition team is looking for a talented and customer-focused manager to lead our Recruiting Coordination (RC) team. RCs are the backbone of recruiting at Amazon, and work to provide world class service as they support candidates through the interview process. They are highly customer-focused, have excellent attention to detail, and multi-task like pros. We expect the Recruiting Coordinator Manager to be a dynamic and passionate leader with proven analytical capabilities, ability to track and measure results, and the ability to forge strong partnerships with partner teams. The ideal candidate will be a self-starter with a passion for recruiting, a high level of flexibility, commitment, and the ability to tackle ambiguity. This Recruiting Coordinator Manager will lead successful operations for managing a team of RCs supporting multiple business lanes, in both the technical and non-technical recruiting space. This includes forecasting demand and RC capacity, managing all core scheduling and coordinating activities and results, and partnering with various stakeholders to improve the end-to-end scheduling process. They will develop staff members so each team member is trained, supported, and able to thrive. A typical day for an L6 Operations Manager involves reviewing regional performance metrics across three RCM teams spanning North America, analyzing trends, and investigating root causes for issues like scheduling decline rates. The manager participates in leadership syncs with peer L6 managers and an L7 leader to discuss capacity planning for hiring surges and align on strategic priorities, advocating for process improvement initiatives with data. They engage in working sessions with recruiting leadership and business partner teams to address systemic challenges with interview scheduling for high-volume hiring, representing the operations perspective and proposing solutions. The role includes conducting 1-on-1s with RCMs, coaching through performance issues, discussing career development, and problem-solving complex stakeholder relationships. The manager also performs deep dive sessions to analyze scheduling data to identify opportunities for automation and efficiency gains, building proposals for leadership. They join cross-functional project meetings focused on improving the candidate scheduling experience, contributing an operations lens and collaborating with product and tech partners on solutions. Before wrapping the day, the manager reviews and approves escalated decisions from RCMs, empowering their managers while ensuring consistency and alignment with broader strategy, and prepares for business reviews.

Requirements

• 6+ years of recruiting or HR experience
• Experience in recruiting or HR
• Experience building, coaching and managing a recruiting team
• Experience managing large dispersed recruiting/sourcing teams
• Experience working with recruiting tools and systems, including resume databases, internet sourcing tools, and spreadsheets
• Bachelor's degree or equivalent

Nice To Haves

• Experience creating, measuring and scaling workflow among candidates, hiring managers and the recruiting team
• Experience managing senior staff or staffing managers
• Experience with workforce planning
• Experience partnering with hiring teams to build effective sourcing, assessment, and closing approaches with an ability to manage customer/partner expectations

Responsibilities

• Build and manage a high performing team
• Conduct performance evaluations and prepare developmental plans for staff in a timely manner
• Develop and implement volume and capacity forecasts
• Manage multiple tasks, emerging priorities, and meet deadlines
• Be able to handle multiple problems simultaneously, and prioritize effectively
• Have excellent problem solving, organizational, interpersonal, and motivational skills
• Continuously improve processes and procedures

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager