Recreation Technician

State of Montana•Missoula, MT

10d•Onsite

About The Position

The Recreation Technician is a front-line position that provides general operational support of a variety of recreational offerings at state parks, fishing access sites, wildlife management areas, and along river corridors. The Recreation Technician assists the unit’s Recreation Manager and Ranger with operations at sites for recreation, visitor use, and natural, cultural, and historical resources. This position provides essential services and addresses tasks as they arise, such as visitor contacts, rule compliance, fee collection and remittance, interpretation and education, and other duties as assigned. Additionally, the Recreation Technician will perform light maintenance duties such as maintaining comfort stations and visitor centers as well as refuse collection. Recreation Technicians are a front-line position focused on providing good customer service. Applicants should have a background in natural resources, recreation, or recreation management. They will need to be knowledgeable of, or willing to learn, the laws, policies, and regulations under which the agency operates and site rules. Technicians are expected to negotiate, explain, and diffuse conflicts among parties with differing views and visitors frustrated with department/site rules and policy. They must behave ethically and appropriately when serving visitors.

Requirements

Graduation from high school or equivalent education.
General knowledge of basic customer service and safe work habits.
Ability to educate and inform visitors on compliance with rules and regulations and State laws.
Ability to collect fees and make changes.
Ability to sell merchandise and account for monies collected.
Ability to read, maintain, and prepare records and reports.
Ability to assist visitors in emergency situations.
Effective communication and public relations skills.

Nice To Haves

One year of college or vocational training experience in park and recreation management, interpretive visitor center, or closely related setting is preferred.
Background in natural resources, recreation, or recreation management.
Knowledgeable of, or willing to learn, the laws, policies, and regulations under which the agency operates and site rules.

Responsibilities

Provides general operational support of a variety of recreational offerings at state parks, fishing access sites, wildlife management areas, and along river corridors.
Assists the unit’s Recreation Manager and Ranger with operations at sites for recreation, visitor use, and natural, cultural, and historical resources.
Provides essential services and addresses tasks as they arise, such as visitor contacts, rule compliance, fee collection and remittance, interpretation and education, and other duties as assigned.
Performs light maintenance duties such as maintaining comfort stations and visitor centers as well as refuse collection.
Negotiates, explains, and diffuses conflicts among parties with differing views and visitors frustrated with department/site rules and policy.
Behaves ethically and appropriately when serving visitors.