Recreation Staff

Northgate Resorts•Williamsburg, VA

2d•Onsite

About The Position

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization. The Recreation Team is responsible for promoting an engaging, interactive, and emotional-provoking experience. This is accomplished by leading and participating in activity programs, supervising and assisting guests with crafts and games, and ensuring that the recreational facilities and equipment are clean and safe for use. This is a SEASONAL, full-time or part-time position and reports to the Recreation and Activities Supervisor.

Requirements

General Basic computer skills
Excellent communication, customer service, and problem-solving skills
Strong attention to detail, speed, and accuracy
Ability to multi-task and work in a fast-paced environment
Strong work ethic and a positive attitude
Must be available to work a flexible schedule that includes weekends, holidays, and evenings
Work with minimal supervision
Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
Height Sizes for Character Costume Performers: Yogi Bear™ 5’8” – 6’0” Boo Boo™ 5’3” – 5’6” Cindy Bear™ 5’8” – 5’10” Ranger Smith™ 5’5” – 5’8”
Must have an outgoing, high energy personality
Must be able to perform in an enclosed costume, having limited sightlines

Nice To Haves

Prior experience working with recreational activities preferred
Customer service or hospitality experience preferred

Responsibilities

Prepare and lead guest activities and arts & crafts.
Perform all branded experiences consistently according to Northgate procedure
Provide and maintain a fun, engaging environment with all scheduled activities at all times and promote hands-on learning through daily activities
Consistently interact with guests in an upbeat, fun, and energetic manner at all times. When not on break, act as though you are interacting with guests at all times.
Maintain a safe, clean and professional environment during the organization, coordination, and execution of branded experiences
Be able to learn new skills including, but not limited to, face painting, balloon making, or other event-related entertainment.
Complete cash, credit, and gift card transactions using the point of sale system accurately while following proper cash-handling procedures
Follow all company, and safety/security policies and procedures
Character Escorts are the 'voice' of the character and will be expected to converse casually and appropriately with guests
Promote a fun, energized, and comfortable atmosphere for guests
Provide entertainment, amusement, and interactive activities for guests by taking every opportunity to interact with patrons throughout the park and exceed guest service expectations
Accurately and consistently portray the predetermined style, characteristics, and mannerisms of each role without any deviation
Perform character appearance duties in a manner deemed acceptable according to brand standards; learn and perform signature character moves and non-verbal communication strategies. Characters do not speak under any circumstances
Responsible for character costume operations, including care, cleaning, maintenance, etc.
Commit entirely to the assigned scheduled opportunities for specific characters to appear at on-site and off-site events
Never be seen in less than full costume
Decorate the park to the theme of the week/weekend
Keep recreation facilities neat, clean, and in working order (including restroom area)
Assist supervisor with the inventory of event & activity materials
May be required to capture photos of activities and events
Participate in other projects and activities as assigned