Recreation Services Representative

City and County of Denver•Denver, CO

30d•$19 - $26•Onsite

About The Position

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive, and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Application Deadline Applications for this position are accepted on a rolling basis and this posting may close at any time. Please submit your application as soon as possible to ensure consideration. What We Offer This is an on-call position, which means it is a part-time, hourly role. The payrate for this position is $19.54/hour and is eligible to enroll in the City and County of Denver’s 457b retirement plan. This position is not eligible for other additional benefits. On‐call positions may have routine or variable work schedules. This position will work no more than 39 hours per week. Location In this position you can expect to work on site at a recreation center operated by the City and County of Denver’s Department of Parks and Recreation. Click here to review a list of Denver’s 30 recreation centers and find one near you! Please note that hiring needs can vary between recreation centers based on business needs and hours of operations. Not all recreation centers may be hiring. While location preferences are considered, they are not guaranteed. What You’ll Do The City and County of Denver’s Department of Parks and Recreation (DPR) is dedicated to customer service and enhancing the health of residents and the environment through innovative programs and safe, beautiful, and sustainable places. Through the operation of 30 recreation centers across Denver, DPR can offer affordable facilities, programs, and activities to residents and visitors year-round. Recreation centers offer several organized classes including, but not limited to, aquatics, arts and crafts, cultural and social activities, fitness and sports, health, special events, tours, and more. Activities are organized for children, youth, adults, people with disabilities, and active older adults for maximum enjoyment by all of Denver’s diverse communities. Recreation Services Representatives are an integral part of delivering top-notch services to visitors of Denver’s network of recreation centers. As such, these positions will utilize their people skills and solution-driven enthusiasm to understand and exceed customer expectations. Recreation Services Representatives provide leadership for the Front Desk Team by coaching Recreation Assistants, sharing knowledge of DPR programs and services, and resolving various customer-related issues.

Requirements

Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
One (1) year of customer service work in recreation, retail, hospitality or other related industry.
Additional appropriate education may be substituted for the minimum experience requirements.
Requires certification in CPR and First Aid within six (6) months of date of hire.
Licenses and certifications must be kept current as a condition of continued employment.

Nice To Haves

Customer service-related experience
Cash handling experience, including the use of a point-of-sale (POS) system to conduct transactions
Availability to work a flexible schedule, including early mornings, evenings, and weekends
An ability to work with a diverse group of customers, including youth
Prior experience working in recreation and with youth
Bilingual skills (preferred)

Responsibilities

Greet and communicate with recreation center guests using the F.A.C.E. philosophy (Friendly, Attentive, Consistent, Empowered) regarding recreation services and activities
Utilize a point-of-sale system to process membership and program sales, refunds, transfers, activity registrations, and similar transactions
Provide guests with information regarding membership and activity registrations; explain options and answer questions in-person and over the phone
Handle difficult, sensitive, and escalated guest relations issues and act to resolve them
Maintain a clean and well-organized front desk, monitor and clean equipment for checkout, maintain and stock appropriate forms, flyers, and documents for front desk operations
Monitor guest adherence to facility rules and guidelines and report disruptive behavior to appropriate staff members
Manage emergency situations such as evacuations, medical emergencies, suspicious activity, or other unexpected situations
Maintain various records such as inventory, activity reports, receipts, memberships, reservations, and activity rosters
Follow established procedures and guidelines to open and/or close the Recreation Center
Attend agency-required customer service and ActiveNet training, provided at no cost
Perform other related duties as assigned