Recreation Manager

Hospitality Staffing Solutions•Ocean City, MD

8d•Onsite

About The Position

Hospitality Staffing Solutions (HSS) is seeking an experienced Recreation Manager for our client located in the Ocean City, MD area. You will be responsible for the pool areas, fitness center, ice skating rink and game rooms, including overall maintenance, daily upkeep and cleanliness of said areas. You will work closely with recreations staff to carry out departmental strategies and achieve departmental goals. The position has active participation in the guest satisfaction and operational effectiveness. The Recreation Manager will review financial and operational information to achieve budgeted targets for labor, supplies, materials, and all other cost categories.

Requirements

Solid organizational, time-management and prioritization skills.
Minimum of two years in Recreation Management or similar role.
Displays leadership by exemplifying excellent customer service and creating a positive atmosphere for guests and employees.
Must be a team player who is willing to 'pitch-in' and help co- workers with their job duties.
Should anticipate assisting other departments during the off season when operational demands are reduced.

Responsibilities

Supports day-to-day operations and understands employee positions well enough to perform duties in employees' absence
Inspects recreational areas for safety hazards and operational deficiencies, recommends improvements, and initiates corrective measures
Responds to guest inquiries and concerns in a professional and timely manner
Demonstrates knowledge of job-relevant issues, products, systems, and processes
Provides and models service behavior to guests and employees
Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility
Develops, plans, organizes and supervises activities, events and programs
Develops specific goals and plans to prioritize, organize, and accomplish departmental goals
Supports the management of any outside vendors
Orders and manages necessary supplies and ensures staff has supplies, equipment, tools, and uniforms necessary to do their jobs
Coordinates and manages activities by purchasing supplies and/or needed equipment
Provides exceptional customer service and ensure guest satisfaction and retention
Hires, trains, supervises, schedules, and evaluates staff
Improves service by communicating and assisting individuals to understand guest needs
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills
Participates in the performance appraisal system process
Ensuring compliance with, and fair administration of all departmental policies, standards and procedures
Ensures employees are treated fairly and equitably
Empowers employees to provide excellent customer service
Celebrates successes and publicly recognizes the contributions of team members
Establishes and maintains open, collaborative relationships with department employees and other hotel staff
Ensures that disciplinary procedures and documentation are completed accordingly to the hotel's standards and procedures
Ensures hotel policies are administered fairly and consistently
Conducts weekly departmental meetings
Encourages and builds mutual trust, respect, and cooperation among team members
Communicates expectations and performance objectives to staff while giving staff the opportunity to raise questions and/or concerns
Performs other job-related duties as assigned