Recreation Facility Shift Lead

Bend Park and Recreation•Bend, OR

About The Position

The Facility Shift Lead is responsible for overseeing operations of a recreation facility with significant and varied staff, program and facility responsibilities. A day in the life: Duties may include, but are not limited to the following: Oversees the ongoing operations of recreation facility including multiple staff, programs and uses. Provides leadership to all front-line staff working during hours on duty, including directing and assigning work, adjusting work schedules, coaching and providing input on employee performance. Provides ongoing leadership and support to assigned program area(s) which may include training, mentoring, scheduling, directing, assigning and work. Assists supervisor in hiring staff. Adjusts facility schedule and operations to respond to a variety of conditions, including program needs, user load, safety, budget, and environmental conditions. Makes recommendations regarding staffing levels and facility scheduling. Oversees recreation facility operations during assigned shifts, including technical operations such as swimming pools and ice rinks; opens and closes facility; ensures that health and safety standards are maintained; reports maintenance issues. Provides for safety of participants and staff, including implementing risk management practices across multiple staff levels and programs. Addresses public questions and concerns regarding facilities and programs in a positive and constructive manner. Serves as the on-site lead of the Emergency Action Plan, managing response according protocols. Acts as a Mandatory Reports; reports incidents of child abuse/neglect. Performs other job-related duties as assigned.

Requirements

Strong Knowledge of: Operations, functions and standards for assignment including programming, facility operations, and risk management;
Effective customer service; and
Applicable laws, codes, regulations, policies and procedures for assignment.
Skill and Ability to: Lead, motivate and direct others;
Exercise substantial initiative and decision making;
Demonstrate organizational, planning and problem-solving skills;
Multitask, including organizing and prioritizing own work and the work of others;
Show high attention to detail;
Effectively communicate with others verbally and in writing, including by phone, e-mail or in person;
Navigate conversations with upset people, de-escalate or diffuse difficult situations, encourages compliance through education;
Work cooperatively with others and create a positive, constructive, and respectful relationship with staff and the general public;
Read, understand, interpret, and apply policies and procedures to a wide variety of scenarios;
Operate computer programs as well as staying current with new programs and operate common office equipment; and
Work independently with minimum direction while also working as part of a team and collaborating with others.
Education, Experience, and Training: High school diploma or equivalent; two years of college courses in recreation or related field preferred; AND
Two (2) years of experience working in a recreation facility or relevant experience with at least one (1) year team lead experience; OR
Any satisfactory combination of education, experience and training.
Positions in this classification are required to have basic first aid and CPR training and certification.
Other specialty licenses and certifications may be required depending on facility and program assignment.

Nice To Haves

two years of college courses in recreation or related field preferred

Responsibilities

Oversees the ongoing operations of recreation facility including multiple staff, programs and uses.
Provides leadership to all front-line staff working during hours on duty, including directing and assigning work, adjusting work schedules, coaching and providing input on employee performance.
Provides ongoing leadership and support to assigned program area(s) which may include training, mentoring, scheduling, directing, assigning and work. Assists supervisor in hiring staff.
Adjusts facility schedule and operations to respond to a variety of conditions, including program needs, user load, safety, budget, and environmental conditions. Makes recommendations regarding staffing levels and facility scheduling.
Oversees recreation facility operations during assigned shifts, including technical operations such as swimming pools and ice rinks; opens and closes facility; ensures that health and safety standards are maintained; reports maintenance issues.
Provides for safety of participants and staff, including implementing risk management practices across multiple staff levels and programs.
Addresses public questions and concerns regarding facilities and programs in a positive and constructive manner.
Serves as the on-site lead of the Emergency Action Plan, managing response according protocols.
Acts as a Mandatory Reports; reports incidents of child abuse/neglect.
Performs other job-related duties as assigned.