Lead Recreation Support

Brock University

3d•$19•Onsite

About The Position

The Lead Recreation Support provides essential assistance to the Brock Recreation department. This role supports administrative functions, program development, community engagement, and staff training initiatives. The position requires strong organizational skills, attention to detail, and the ability to represent the department professionally at events and outreach activities.

Requirements

Completed at least two years of post-secondary study.
Demonstrated knowledge/experience in related recreation programs.
Strong administrative and organizational skills.
Proficiency with Microsoft Office Suite; experience with ACTIVE Net or similar registration systems preferred.
Excellent communication and interpersonal skills.
Candidates must obtain First Aid/CPR Level C and a vulnerable sector police clearance prior to beginning
Successful completion of all Brock University and departmental training (e.g. AODA, WHMIS, content specific, risk management)
Knowledge of general Brock Sports & Recreation procedures.
Maintain a professional and welcoming demeanor when interacting with participants and partners.
Demonstrate reliability, punctuality, and accountability in all assigned tasks
The ability to work in a team environment and independently
Uphold departmental standards for customer service and community engagement.
Be flexible and adaptable to changing priorities and schedules, including evenings and weekends.
Represent the department positively at all events and outreach activities.
Maintain staff training provided and attendance at staff meetings.
Ensure confidentiality and accuracy in handling participant information and departmental data.

Nice To Haves

Minimum of two (2) years of experience in a leadership role within recreation programs is an asset.
Previous experience in recreation, community engagement, or customer service is an asset.

Responsibilities

Provide administrative support including scheduling, document preparation, data entry, and assisting with special projects and program and training development.
Support monthly communications such as preparing and distributing the BSR Monthly Newsletter.
Serve as a welcoming presence for participants and visitors, responding to inquiries and providing program information, while assisting welcome desk staff.
Investigate and troubleshoot ACTIVE Net functionality to support program registration and reporting.
Assist with organizing and delivering ACTIVE Net training for staff.
Represent the department at tabling events and outreach activities to promote programs and services.
Support BU4U engagement initiatives to enhance student and community involvement.
Organize area-specific trainings (e.g., In-Service) and maintain accurate training records.
Assist with onboarding and ongoing staff development sessions.
Contribute to, assist with and lead special projects and partnerships, including initiatives with the department’s SHSM and Volunteer programs, to enhance recreation offerings.