Recreation Coordinator Assistant II - Reservations

City of Grapevine•Grapevine, TX

11d•Onsite

About The Position

Serves as support to the Parks and Recreation Department in various roles under The REC, Active Adults, Athletics, Athletic Maintenance, Aquatics, Community Events, Hospitality Services, Lake Parks, Outdoor Recreation classes/camps, Volunteer Services, Reservations, and/or Therapeutic Recreation. This role provides support for daily operations, program assistance, customer service, and facility maintenance. When assigned to Reservations, the role involves preparing and cleaning facilities for events, greeting guests, escorting renters, organizing activities, working independently at off-site venues, ensuring a safe program environment, acting as a representative of the department, communicating rental information, facilitating conflict resolution, and attending training. The position requires working evenings and weekends.

Requirements

Ability to use a calculator and do basic math functions.
Proficient in operating computers such as desktops, iPads, smart phones.
Ability to perform cash handling duties and demonstrate an understanding of proper cash handling procedures.
Good written and oral communication skills and be able to deal effectively with the public.
Ability to lead and/or work with staff, volunteers, youth, vendors, and customers in a fast-paced environment.
Physical ability to work outdoors, lift up to 40 pounds, load, move, and set up various equipment needed for the camp, event, or class.
High school diploma or GED and 18 years of age or 2 years of full-time equivalent experience as a RCA I required.
Must have physical ability to accomplish job tasks and work outdoors as required.
Must possess or obtain upon hire CPR certification.
Must pass a Federal/National criminal background check.
Must have a valid Texas driver’s license with an acceptable driving record as defined by City policy.
Must pass a pre-employment drug screen.
Must be able to work various times and be available nights, weekends and some holidays.

Responsibilities

Attends to the daily operation of facilities and programs including opening and closing duties and directing RCA I's when necessary; assists with various recreation programs, hospitality/concessions, leagues and community events.
Assists with program registrations, including periods of intensive computer processing with custom registration system.
Assists with program and event set up, tear down and implementation, including working both inside and outside in various locations and conditions.
Provides excellent customer service by responding to customers’ questions and needs in a timely manner.
Performs and oversees the general maintenance and housekeeping duties in Parks and Recreation Department facilities and/or Grapevine/Colleyville Independent School District facilities.
Ensures the safety of all spectators and participants in programs and facilities; ensures that safety protocols are being adhered to.
Completes various reports and submits them to the appropriate supervisor.
Performs related duties as directed when such duties are a logical and appropriate assignment to the position.
Regular and timely attendance are required for this position.
Interacts professionally and respectfully with the public, coworkers, volunteers, customers, vendors and others in the course of daily work.
Prepares the room/facility for the reservation/party prior to the event, cleans the room/facility at the end of reservation/party and prepares it for the next rental.
Greets and welcomes reservation holders and their guests.
Escorts the renter to the proper room/location.
Organizes and facilitates games and/or activities as applicable for a party.
Works at off-site venues without supervision.
Helps to create and ensure a safe program environment which may include program set-up and clean-up and general cleaning of spills, bodily fluids, etc. as the program dictates and/or notify facility staff.
Acts as a representative of the Parks and Recreation Department, upholds and exemplifies department policies and guidelines in all aspects of job performance and in relationships with children, families and district employees as outlined in the department employee handbook.
Communicates all pertinent rental information (incidents or injuries, needs, or concerns) to immediate supervisor or department program administrator.
Facilitates conflict resolution and solves problems independently.
Attends and participates in department-provided training, in-services and training.