Recreation Attendant (Casual)

AccorHotel•Kohala Coast, HI

2d•Onsite

About The Position

As a Recreation Attendant, you are responsible for providing warm, engaging, and authentically local personalized service to all guests who utilize the facilities at the Beach and Pool. You will actively engage with guests, assist with their needs, and ensure a positive first impression of the beach and pool areas through meticulous cleanliness, setup, and ambiance control. This role involves providing unique experiences through personal and detailed service in a luxury, upscale, and fast-paced environment. You will also maintain complete knowledge of all wellness & recreation services, activities, amenities, and hotel services/features, and up-sell/promote wellness & recreation offers to maximize sales revenue. Additionally, you will perform opening/closing duties, maintain hotel fire & life safety/emergency procedures, and uphold a high standard of personal appearance and hygiene.

Requirements

Ability to share Hawaiian culture, stories, and lifestyle with guests in an engaging manner.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Good reading, writing, and oral proficiency in the English language.
Ability to work cohesively and collaboratively as part of a team.
Detailed & service-oriented with an eye for detail, to be self-motivated and energetic.
Provide the necessary State and Federal Requirements to work in Recreation (Tuberculosis Clearance).
Valid Driver’s License.
Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Nice To Haves

Ability to speak other languages and basic understanding of local languages will be an advantage (‘Olelo Hawai’i).
Additional certification(s) in Recreation will be an advantage (Lifeguarding, First Aid, CPR, AED).

Responsibilities

Actively engage with guests and assist in all guests’ needs, which may include, but are not limited to: issuing towels, issuing chaise lounge covers, assist in chaise lounge set-up, cabana set-up, distributing snorkel gear, surfboards, boogie boards, floatation devices, kayaks, and provide instruction for proper usage of equipment.
Pick up and remove used towels and debris from the beach and pool deck areas throughout the day.
Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale, and fast-paced environment.
Ensure a positive first impression of the beach & pool for our guests through detailed cleanliness, set-up, and ambiance control.
Maintain complete knowledge of all wellness & recreation services, activities, amenities, and hotel services/features.
Up-sell and promote wellness & recreation offers at every available opportunity in order to maximize sales revenue.
Perform opening/closing side duties as assigned and set the beach & pool according to standards and procedures.
Be well versed in hotel fire & life safety/emergency procedures.
Maintain a high standard of personal appearance and hygiene at all times.
Perform other reasonable duties assigned by the Management of the Hotel.

Benefits

Premium preferred provider medical/drug/vision benefits at competitive prices
Employer paid coverage for group life and accidental insurance coverage ($7,500)
401(k)/retirement saving plan & matching program
11 paid holiday/personal days per year
10 days of paid vacation that begin accruing immediately
50% discounts at hotel restaurants
30% discount on retail items at our Fairmont Store
30% discount of services offered in our Spa Without Walls
Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
Complimentary meals in our employee dining facility