Recreation Attendant II

City of New Braunfels, TX•New Braunfels, TX

10d•$14 - $17•Onsite

About The Position

Under general supervision, assists in coordinating and instructing recreation sports and programs to ensure customer satisfaction and safety for employees, clients and visitors at DAS Rec. The City of New Braunfels Parks and Recreation Department is looking for passionate and enthusiastic people to be valued team members of DAS REC, New Braunfels Recreation Center. DAS REC provides 77,000 square feet of something for everyone.

Requirements

High school diploma or GED equivalent
One (1) year customer service/public interaction experience required
Must possess a valid Texas Driver’s License.
Must possess or be able to obtain within six months of employment: Community First Aid and Safety/Cardiopulmonary Resuscitation (CPR) / Automated External Defibrillator (AED) certification.
Knowledge of operational characteristics, services and activities of recreation and athletic facilities.
Knowledge of principles and practices of recreation, and athletic program and/or league and special event planning and coordination.
Knowledge of principles and practices of customer service.
Knowledge of Federal and State safety laws and regulations.
Skill in interpreting customer needs and expectations and solving customer service and public relations issues.
Skill in analyzing problems, providing alternatives, and identifying solutions in support of established goals.
Skill in responding to emergencies and determining corrective actions using available resources.
Skill in establishing and maintaining cooperative and effective working relationships with City employees, facility lessees and guests, event sponsors and vendors, and the general public.
Skill in operating and maintaining a personal computer utilizing point of sale and reservation/registration software and communications equipment.
Skill in effective, clear and concise communication, both verbally and in writing.

Nice To Haves

Recreation, nature education or athletic instruction experience preferred.

Responsibilities

Assists in ensuring the delivery of high quality and consistent recreation programs including adult and youth sports leagues, camps, clinics and other services.
Assist with refereeing youth sports leagues as needed.
Develops, plans, organizes, promotes, facilitates, and instructs programs as approved by the Supervisor to meet community needs; coordinated in alignment with the City’s strategic objectives, policies and procedures, and State and Federal laws.
Maintains attendance and class records, including but not limited to program and participant surveys, accident and incident reports and league rosters; monitors course enrollment and reports deficiencies in inventory of supplies to supervisor for ordering.
Answers incoming calls and provides program information in person and via the telephone; greets facility and program guests and provides prompt, courteous and friendly customer services to the public, in order to maintain positive customer relations.
When necessary, handles minor disciplinary issues or rules interpretation at City facilitated programs and venues according to Parks and Recreation Department policies and procedures.
Assists in promoting and coordinating city-wide special events, including event setup and tear down.
Assists in managing a variety of administrative activities including computer records; operate computer registration/reservation system, forming lesson plans for programming.
Facilitates and manages use of Das Rec amenities and facilities such as basketball, volleyball, pickleball, futsal and other equipment.
Maintains facility cleanliness and is active in presenting a clean, comfortable and safe environment; responsible for reporting potential and existing safety issues or concerns to supervisors to ensure patron safety.
Performs other duties as assigned or required.