Recreation Attendant I
About The Position
The City of Tiffin is seeking friendly, dependable, and customer-focused Recreation Center Attendants to serve as the primary point of contact for patrons visiting the Tiffin Recreation Center. This part-time position is responsible for providing exceptional customer service, assisting patrons with memberships and registrations, monitoring facility usage, maintaining a welcoming environment, and supporting daily recreation center operations. The Recreation Center Attendant reports directly to the Recreation Coordinator and serves an important role in creating a positive experience for residents and visitors utilizing the facility.
Requirements
- Must be at least 16 years of age.
- High school diploma or equivalent preferred.
- Previous customer service, retail, recreation, hospitality, or office experience preferred.
- Ability to obtain required certifications and training as assigned by the City.
- Excellent customer service and interpersonal skills.
- Ability to communicate effectively with individuals of all ages and backgrounds.
- Basic computer proficiency and ability to learn recreation management software.
- Ability to handle cash transactions accurately.
- Strong organizational and problem-solving skills.
- Ability to work independently and as part of a team.
- Ability to maintain a professional and positive attitude in a public-facing environment.
- Standing, walking, sitting, reaching, and light lifting.
- Ability to lift up to 25 pounds.
Nice To Haves
- Friendly, dependable, professional, and passionate about serving the community.
- Strong customer service skills, attention to detail, and a commitment to creating a welcoming and inclusive recreation center environment.
Responsibilities
- Greet patrons, guests, and visitors in a professional and courteous manner.
- Provide information regarding facility amenities, programs, memberships, rentals, and special events.
- Assist patrons with recreation program registrations and membership transactions.
- Answer phones, respond to customer inquiries, and direct patrons to appropriate staff.
- Resolve routine customer concerns and escalate issues when necessary.
- Process membership sales, renewals, and guest passes.
- Verify memberships and monitor facility access procedures.
- Utilize recreation management software and point-of-sale systems.
- Maintain accurate membership and registration records.
- Assist with facility reservations and room rental inquiries.
- Monitor recreation center activity to promote a safe and welcoming environment.
- Conduct routine facility walkthroughs and report maintenance or safety concerns.
- Assist with opening and closing procedures.
- Ensure facility policies and rules are followed by patrons.
- Support special events, programs, and facility rentals as assigned.
- Process payments for memberships, programs, rentals, and merchandise.
- Operate cash registers and point-of-sale systems.
- Balance cash drawers and follow established cash handling procedures.
- Assist with data entry, filing, and other administrative tasks.
- Maintain confidentiality of customer and membership information.
- Assist in maintaining a clean, organized, and welcoming facility.
- Perform light housekeeping duties including wiping surfaces, organizing equipment, and maintaining front desk areas.
- Monitor supply levels and notify supervisors of replenishment needs.
- Assist with setup and cleanup for programs, meetings, and events.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
