Recreation Assistant

KEYSTONE PACIFIC PROPERT Y MANAGEMENT•Irvine, CA

17h•Onsite

About The Position

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations. Our beautiful property in Irvine is in search of a Recreation Assistant. This position will offer the right candidate a wide variety of duties, while gaining experience in the HOA industry. The Recreation Assistant is responsible for telephone coverage, response to customer service requests, issuing key cards, assisting with facilities reservations, daily facility inspections and the performance of administrative duties.

Requirements

Must have a valid CA Driver’s License.
Must have reliable transportation and the ability to drive within the community.
Ability to work under tight deadlines with a high level of accuracy.
Must be flexible with work schedule for occasional evening and weekend hours and community holiday and/or special events.
Must be proficient with computer programs, including Word, Outlook, and Excel.
Demonstrate organizational skills and ability to independently prioritize daily workload.
Must work effectively with colleagues and clients.
Excellent interpersonal skills.
Strong verbal and written communication.
1-2 years of experience working in a Customer Service role.
High School Diploma or GED required.

Responsibilities

Response to customer service requests and the performance of administrative duties at the request of the General Manager.
Support staff in responding to routine customer service requests.
Provide courteous customer service to all walk-in homeowners by attending promptly to their requests and ensuring the appropriate staff members are advised if they are needed to handle a homeowner issue.
Assist with architectural tracking and key card distribution.
Issue any work orders as directed or needed for pest control, bee/wasp removal and control, light maintenance, general facilities maintenance, etc. to the proper vendor.
Provide homeowners with the information to reserve recreational facilities.
Accept and document all homeowner payments received at the Association office and send these payments to the corporation with the courier.
Maintain a clean work environment and ensure cleanliness in the office.
Practice and adhere to Keystone’s Core Values, Mission, and Vision.
Any additional job duties as required by the supervisor.