Recreation Assistant

City of Mercer Island•Mercer Island, WA

3d•Onsite

About The Position

Performs routine to moderately complex clerical activities supporting the daily and special activities for the City of Mercer Island’s Recreation Division. Work involves providing customer service and reception activities, supporting the division’s rental, reservation, and registration services, including but not limited to cashiering, room preparation, and coordinating and monitoring facility use. Primarily working nights and weekends. Work is performed under general supervision with limited latitude in the use of initiative. Position exercises some judgment in accordance with well-defined policies, procedures, and techniques.

Requirements

High School Diploma or GED required
At least one (1) year directly related experience; or an equivalent combination of education, certification, training, and/or experience.
Valid WA State Driver’s License with a driving record free from frequent or serious violations.
A three (3) year driving record abstract must be submitted prior to hire
Completion of NIMS ICS-100, 200, and 700, within first six months of employment
CPR and First Aid certification within first year of employment
Knowledge of clerical procedures and systems such as word processing, managing files and records, and other office procedures
Skill in the use of Microsoft Office products (Word, Outlook, and Excel) and applicable department and organization-specific software and to learn and become proficient in the use of other specialized software as may be required
Skill in using mathematics required for the work
Ability to clearly communicate and understand information in English, both orally and in writing
Ability to follow oral and written instructions
Ability to clean, organize, and learn how to use and maintain the equipment necessary for the work
Ability to enforce facility rules, safety standards, policies, and guidelines
Ability to maintain confidentiality of information and records
Ability to read, update, and maintain various records and files in numerical, alphabetical, or chronological sequence
Ability to review, compile, and organize forms, documents, and related records for efficient processing and ready retrieval
Ability to track fees, payments, and registrations, and work with money and cash receipts
Ability to establish and maintain effective working relationships with those interacted with during work regardless of race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, genetic information, disability, political affiliation, military service, or diverse cultural and linguistic backgrounds
Ability to commute independently to and from work and arrive punctually for designated work schedule (virtually or in person), including to community meetings and events
Ability to work outside of standard business hours to attend meetings and/or events

Responsibilities

Acts as guest services representative, welcoming and assisting customers, in person and via phone; provides information on policies and procedures and conducts facility tours
Performs routine clerical and administrative activities, including preparing, drafting, and editing correspondence, documents, reports, and statistics, maintaining records and electronic files; receives and distributes mail and maintains inventory and orders for supplies and equipment
Receives and processes permit applications, fees, and related contracts, registrations, purchase orders, and related forms, as appropriate
Opens and closes the Mercer Island Community & Event Center (MICEC) per established policies and procedures; facilitates and monitors visitors’ use of the MICEC, nurtures a good visitor experience, enforces rental contract guidelines, and responds quickly to potentially hazardous situations, accidents, and emergencies
Prepares rooms per scheduled and contracted use; cleans and maintains the City’s facility and property, as needed
Assists with special projects, special uses, programs, services, and/or events in various capacities as needed
Works evening and weekend hours based on schedule/organizational requirements
Responds to inquiries, questions, and comments from the general public per established standards and protocols
Ensures adherence to all established City policies, procedures, and protocols
Attends evening and/or weekend meetings and events based on organizational responsibilities and/or requirements
When required by management, responds to Emergency Operations Center to support the City’s response during an emergency