Recreation Assistant

City of Flagstaff•Flagstaff, AZ

13d•Onsite

About The Position

As a Fitness Center Front Desk team member, you will serve as the first point of contact for members and guests, creating a welcoming and professional environment. Responsibilities include managing check-ins, memberships, and class registrations, as well as handling basic administrative tasks. This role requires excellent customer service and communication skills, the ability to multitask in a fast-paced setting, and confidence in addressing member questions and concerns in person and by phone. Front desk staff also help maintain a clean and organized lobby, support trainers and management as needed, and play a key role in delivering a positive, motivating experience that helps members feel supported throughout their fitness journey. The second major component of this role is our Kids Club. This program is designed to allow parents the flexibility to utilize the facility while their children are cared for by our team. We take children aged 6 months to 11 years. Candidates should be comfortable overseeing children in a friendly, playful environment for up to 5 hours at a time.

Requirements

Must be 16 years of age or older
Current first aid and CPR certifications (all positions)
Ability to use household chemicals for general cleaning purposes
Pre-employment background verification includes fingerprints for all recreation employees and for Aquatics employees a drug and alcohol screening

Nice To Haves

Six (6) months of customer service experience in an environment such as retail, hospitality, food service or recreation (all positions)
American Red Cross Babysitters certification
Previous or current certification as licensed childcare provider
Experience providing childcare or babysitting services for multiple children at once
Hepatitis B vaccination initiated within one (1) month of employment and completed within one (1) year (Aquatics, site supervisor, arena managers)

Responsibilities

Provides excellent customer service to both internal and external customers
Arrives to scheduled facility on time and in proper uniform or attire
Opens and/or closes the facility as needed
Monitors the condition of the recreation facility or program space and equipment
Assists customers in checking in and out
Distributes, collects and properly stores recreation equipment
Maintains facility or program space set up such as chairs, tables, TV, audio, electronic equipment, fitness floor, etc.
Performs basic custodial duties in order to maintain a clean recreation facility such as sweeping, mopping, dusting, sanitizing, disposing of litter and stocking supplies
Suggests ideas for program and/or facility development
Sets up and breaks down equipment for classes, meetings and/or special events
Communicates with general public, program participants, parents and volunteers to explain program policies, procedures and activities
Collects money for facility-based programs and makes correct change
Performs various clerical duties utilizing standard office equipment including answering incoming calls, taking and transmitting messages, data entry and word processing
Maintains accurate written records of accidents and incidents that occur in recreation facilities or special events and notifies supervisor
Keeps accurate recording of time worked
Performs related duties as assigned
Provides care to infants, toddlers and young children while primary caregiver is using the Recreation facility.