Recreation Assistant-FT

City of O'Fallon • O’Fallon, MO

7d • Onsite

About The Position

The City of O'Fallon is seeking a customer-focused, organized, and dependable Recreation Assistant to join the Parks and Recreation team at the Renaud Center. This position plays a key role in providing exceptional customer service while supporting the daily administrative and operational functions of the facility. The ideal candidate enjoys working with the public, thrives in a fast-paced environment, and is committed to delivering outstanding service to residents and guests.

Requirements

• Associate degree in Recreation, Business Administration, or a related field, or an equivalent combination of education and experience.
• One (1) to three (3) years of experience in customer service, recreation, administrative support, or a related field.
• Valid Missouri driver's license or the ability to obtain one.
• CPR certification or the ability to obtain certification upon hire.
• Availability to work early mornings, evenings, weekends, and holidays as needed.
• Knowledge of modern office practices, procedures, and equipment.
• Knowledge of customer service principles and department policies.
• Basic mathematical and cash-handling skills.
• Proficiency with computers and job-related software.
• Strong organizational, problem-solving, and decision-making abilities.
• Excellent verbal and written communication skills.
• The ability to interact professionally and courteously with the public, coworkers, and vendors.
• The ability to manage multiple tasks while maintaining attention to detail.

Responsibilities

• Provide excellent customer service by answering telephones, greeting visitors, and assisting patrons.
• Register participants for recreation programs and collect associated fees.
• Process facility rental reservations.
• Manage all aspects of memberships, including new memberships, renewals, cancellations, and account updates.
• Supervise part-time Recreation Assistants by providing training, direction, and quality checks, as assigned.
• Receive payments, prepare deposits, and reconcile daily cash reports.
• Maintain accurate membership records and databases.
• Prepare and mail membership renewal correspondence.
• Monitor and maintain office supply inventory.
• Assist Recreation Specialists with recreational programs and special events.
• Open and close the Renaud Center.
• Perform other related duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance
• Employer-paid Accident and Life Insurance
• Health Savings Account (HSA) with employer contributions
• Flexible Spending Accounts (FSAs)
• Optional Pet Insurance
• Wellness incentive program
• Onsite fitness facilities
• Discounted membership to the Renaud Fitness & Aquatic Center
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Three (3) weeks of vacation for new employees
• Eleven (11) paid holidays
• One (1) personal holiday
• Paid sick leave
• Extended illness leave for personal or family care
• Missouri LAGERS L-6 Pension Plan
• 457(b) Deferred Compensation Retirement Plan
• Tuition reimbursement to support continued education and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree