Recreation Assistant (On-Call)

City of Goldsboro

1d • Onsite

About The Position

Performs customer service duties at the Recreation Center. Monitors activities of participants, issues equipment and provide program and membership information to customers. Provides customer service to all participants in activities and programs at area of assignment. Registers participants and members for activities, programs and services; collects pay for fees and memberships and reconciles receipts and cash register at the end of shift. Processes member paperwork, including address changes, member cancellations, new members, electronic funds transfers and payments. Monitors activities offered through the City Parks & Recreation Division to ensure compliance with rules and policies and safety guidelines. Issues and checks ID cards. Distributes recreation and fitness equipment to customers. Opens and closes center according to established policies and procedures. Responds to inquiries and/or complaints from citizens and contract instructors. Completes report forms, including incident/accident and facility tracking reports. Assists other staff members with computer input for programs, filing of forms, and flyer distribution. Performs routine maintenance and cleaning in and around the facility. Performs other duties as assigned.

Requirements

• High school graduate, or equivalent.
• Six (6) months of customer service or public contact.
• Any combination of experience, education and/or training that provides the required knowledge, skills, and abilities.
• CPR and First aid procedures.
• Customer service practices and procedures.
• Money handling practices and procedures.
• City policies and procedures.
• Communicating effectively, both orally and in writing.
• Working well with adults and children.
• Establishing and maintaining effective working relationships.
• Monitoring center health and safety compliance policies and procedures.
• Resolving customer complaints and concerns.
• Taking messages and writing reports.
• Performing basic math calculations to make change.

Nice To Haves

• Cash handling skills, preferred.
• CPR certification within six months from date of employment.
• First Aid certification within 6 months of employment.

Responsibilities

• Provides customer service to all participants in activities and programs at area of assignment.
• Registers participants and members for activities, programs and services; collects pay for fees and memberships and reconciles receipts and cash register at the end of shift.
• Processes member paperwork, including address changes, member cancellations, new members, electronic funds transfers and payments.
• Monitors activities offered through the City Parks & Recreation Division to ensure compliance with rules and policies and safety guidelines.
• Issues and checks ID cards.
• Distributes recreation and fitness equipment to customers.
• Opens and closes center according to established policies and procedures.
• Responds to inquiries and/or complaints from citizens and contract instructors.
• Completes report forms, including incident/accident and facility tracking reports.
• Assists other staff members with computer input for programs, filing of forms, and flyer distribution.
• Performs routine maintenance and cleaning in and around the facility.
• Performs other duties as assigned.

Benefits

• Proof of education, certification(s) and experience as listed on the employment application based on the job posting requirements.
• Satisfactory results from a pre-employment drug screening, criminal history background and driving record check.
• Legal authorization to work in the United States without sponsorship.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED