Recreation and Parks Permit Zone Coordinator - Non-Merit

Baltimore County•Towson, MD

9h•Onsite

About The Position

The Department of Recreation and Parks currently has a Non-Merit vacancy for a Permit Zone Coordinator. Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan. This role ensures compliance with local regulations, coordinates with internal departments and external stakeholders, and provides excellent customer service to community members and organizations seeking to use public spaces. A list of eligible applicants will be established based on the examination as outlined below. All interested candidates must apply at this time. Applicants must include the dates of the promotions and reclassifications. Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time. You must attach your transcript(s)/degree(s) or professional license(s)/certification(s) to your application. Unofficial copies are acceptable. Failure to submit proof of professional licenses, certifications, and education will result in your application not being considered. Proof of professional licenses, certifications, and/or education must be submitted with each application.

Requirements

Associate’s degree in Parks and Recreation, Public Administration, Business, or related field.
At least one (1) year of experience in permitting, registration, customer service, or parks and recreation administration.
Strong organizational and time management skills
Excellent communication and interpersonal abilities
Proficiency in Microsoft Office and recreation management software
Ability to interpret and apply policies and regulations
Skill in responding to inquiries and handling routine complaints
Ability to establish and maintain effective working relationships.
Ability to adapt to changing conditions quickly
Possession of a valid driver's license equivalent to a non-commercial, class C Maryland driver's license is required at the time of appointment.

Nice To Haves

Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education.
Additional education related to program/facility registration may be substituted on a year-for-year basis for the required experience.

Responsibilities

Process and review applications for park and facility use permits in a recreation zone, including athletic fields, pavilions, picnic areas, and community centers.
Ensure all required documentation and fees are submitted and compliant with policies.
Maintain accurate records of permits issued and facility availability.
Serve as the primary point of contact for permit inquiries via phone, email, and in-person.
Guide applicants on rules, regulations, and available facilities.
Resolve conflicts or scheduling issues diplomatically and efficiently.
Collaborate with recreation staff to ensure readiness and support for permitted events.
Notify relevant departments of upcoming events and potential impacts on public access or services.
Assist in the development and communication of seasonal schedules for sports leagues and community events.
Enforce Park rules and regulations related to permitted activities.
Monitor usage trends and recommend updates to policies and procedures.
Assist in developing and updating permit forms, guidelines, and online systems.
Utilize recreation management software to track permits, payments, and facility usage.
Generate reports on permit activities, revenue, and facility utilization.
Support the implementation of online permitting systems and digital workflows.
Performs other related duties as required.