Recreation & Activities Supervisor

Northgate Resorts•Williamsburg, VA

6d•Onsite

About The Position

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization. The Recreation and Activities Supervisor is responsible for leading the daily directives of our recreation department. This role will work towards using recreation and activities to help the guests create memories with their families. It will be focused on fantastic customer service and providing a fun-filled environment for all ages. This is a SEASONAL , full-time position and reports to the Assistant General Manager.

Requirements

Experience in organizing and executing activities or events required
Basic computer skills
Strong organizational, motivational, and leadership skills
Excellent communication, customer service, and problem-solving skills
Strong attention to detail, speed, and accuracy
Ability to multi-task and work in a fast-paced environment
Strong work ethic and a positive attitude
Required to work nights, weekends, and holidays
Work with minimal supervision
Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

Nice To Haves

Customer service, hospitality, or leadership experience preferred

Responsibilities

Assists with the research and identifying of crafts, activities, and events
Assists with the planning of themed weekly and daily activities
Assists with the ordering and maintaining of an inventory of recreation supplies and equipment
Reviews guest feedback with Guest Experience Manager and work to improve the recreation program
Completes required reports on a timely basis
Schedules staff, monitors payroll, and maintains compliance with a payroll budget
Conducts daily stand up meetings with recreation staff to prioritize the day and facilitates feedback from staff members
Participates in the recruitment process and selection of talent for the recreation and activities department
Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
Supervises and motivate a team of recreation staff
Provides coaching around performance and entertainment/customer engagement skills
Assists with personnel-related matters, including; recruitment and hiring, performance management, disciplinary action, training, etc.
Assist with maintaining an accurate event/activity schedule by updating the calendar and CampersApp
Participate in bringing the characters to life by becoming a character as needed, and by engaging staff to be characters and to be enthusiastic ambassadors of the brand
Lead daily recreational activities and be responsible for identifying areas of opportunity and new experiences to expand presence and impact with the staff in the resort (arrival/departure, waterpark, characters, activities, music, etc.)
Evaluates guest flow and make recommendations to improve operating hours
Be visible around the resort and engage with guests
Ensure activities and events start on time
Creates a fun environment for staff and guests to enjoy their vacations
Captures photos of activities and events and upload to Google Drive on time
Maintains cleanliness of recreational facilities and equipment
Decorates the park to the theme of the week/weekend
Monitors cash drawers and ensures cash handling procedures are followed, and charge to site transactions are paid in full
Collaborates with park and home office departments
Coordinates and oversee various projects from start to finish
Responds to guest inquiries using the company’s service recovery guidelines
Utilizes and learns the reservation system for daily planning
Participates in other projects and activities as assigned