Recovery Worker

Recovery Focus•Raleigh, NC

3d•Onsite

About The Position

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship, creating one of the largest mental health and social support charities in England. They support around 125,000 people annually through nearly 200 services, powered by 3,500 staff and volunteers. This role is at Longview House, a 24hr Registered Mental Health Care Home operating on a recovery model. The service provides support for individuals with mental ill health/addiction, including outreach, peer support, and supported housing. The role involves helping and inspiring service users to maintain their tenancy and independence by developing personal support plans to achieve their goals, such as improving domestic and finance management skills or accessing work, leisure, or educational opportunities.

Requirements

Experience in supporting individuals with mental ill health/addiction.
Ability to develop personal support plans.
Skills in developing domestic and finance management.
Ability to access work, leisure, or educational opportunities for clients.
Experience in housing management related tasks.
Ability to work as part of a team.
Understanding of the organization's mission and values.
Experience in supporting individuals with complex needs.
Ability to assess resident wellbeing and welfare.
Ability to assess and manage risks.
Knowledge of legal regulations in housing, health and safety, and safeguarding.
Understanding of GDPR practices.
Ability to follow policies and escalation processes.
Knowledge of repairs and maintenance requirements.
Ability to support with inventories.
Ability to maintain safe professional boundaries.
Willingness to participate in backup procedures.
Willingness to participate in a rota including weekend, evening, and overnight shifts.
Ability to oversee medication in line with policy.
Ability to support at other sites.
Ability to manage a caseload of key clients.
Ability to focus on individual needs, choices, and aspirations.
Ability to coproduce support plans.
Ability to develop person-centred plans with positive outcomes.
Skills in meaningful engagement, budgeting, living skills, networking, and meeting basic needs.
Ability to demonstrate good practice in cleaning skills.
Confidence or willingness to partner with other agencies and stakeholders.
Ability to run activities and groups to support independence skills.
Ability to create and implement dynamic risk assessments.
Ability to document interactions appropriately.
Ability to signpost individuals to other services.
Ability to support individuals in identifying future housing options and move-on plans.
Proactive approach to work.
Ability to prioritize and complete tasks.
Ability to take part in handovers.
Adaptability to changing situations.
Ability to work well under pressure with multiple priorities.
Ability to support all residents.
Ability to cover for colleagues.
Ability to complete accurate and timely computerised records.
Ability to liaise with external agencies.
Ability to support with rent management, void management, and property turn around.
Strong time management skills.
Ability to contribute to a positive team environment.
Willingness to complete all mandatory training.
Ability to keep up to date with legislation, policy changes, and standards.
Ability to maintain good communication.
Ability to work well under supervision and on own initiative.
Ability to follow directions effectively.
Ability to maintain positive working relationships.
Ability to monitor and manage own wellbeing.
Ability to keep up to date with organizational developments and training.
Resilience.
Ability to attend team supervision, meetings, reflective practice, and case management.

Nice To Haves

Lived experience of the issues supported.

Responsibilities

Support the people using our services to achieve their life goals and improve their quality of life.
Work on both practical and emotional life skills towards independent living/ greater independence.
Assist with the safe and successful daily running of the service including housing management related tasks.
Work as part of a team towards agreed service/contract targets.
Work as part of a team to provide a service in line with the organisation’s mission and values.
Manage and improve their own physical and mental well-being and health.
Develop independent life-skills including budgeting, money management, tenancy sustainment, access to public services, further education and/or employment and living well in the community.
Live more fulfilling lives and develop new meanings and purposes.
Take control over their life, through their own choices and decisions.
Work in partnership with the service to provide feedback/complaints and suggestions identifying practical solutions to any barriers.
Maintaining their property, being able to manage repairs and keep the environment clean and tidy.
Encourage group attendance.
Assess resident wellbeing and welfare on an ongoing basis.
Assess and manage a range of risks within the service as a dynamic process.
Keep our service compliant with legal regulations in housing, health and safety and safeguarding, including carrying out daily, weekly and monthly checks in these areas.
Compliance with GDPR practises, ensuring confidentiality and information sharing are foremost.
Follow the correct policies and escalation processes for health and safety, incident management and safeguarding.
Keep up to date in day-to-day repairs and maintenance requirements in line with policy and procedure.
Support with inventories on properties and ensuring these are completed on admission, discharge and move on.
Provide a safe, respectful environment.
Undertaking cleaning activities to ensure a positive environment e.g. at void changeover etc.
Work in line with Waythrough’s Code of Conduct to maintain safe professional boundaries.
Take part in backup procedures.
Take part in a rota which will include weekend, evening and overnight shifts.
Oversee medication in line with Waythrough’s policy and procedure.
Support at other sites to ensure their safe running.
Oversee support work for all residents and taking the lead to manage your own caseload of key clients.
Concentrate on the person and their individual needs, choices, and aspirations, rather than on diagnostic categories or labels.
Coproduce support plans with the people we support.
Work with individuals to develop agreed, meaningful and achievable person-centred plans with positive outcomes that meet the individual’s aspirations.
Complete a range of activities during key working sessions including but not limited to meaningful engagement in the community, budgeting skills, living skills, networking and basic needs are met etc.
Provide hands on support to assist in the learning of cleaning skills demonstrating good practise.
Confident or willing to gain skills to be able to work in partnership with other agencies, stakeholders for the best outcome for the people we support.
Run activities and groups designed to support independence skills.
Ensure risk assessments dynamic, created and implemented in line with our policies and procedures and updated regularly.
Ensure all interactions are appropriately documented.
Signpost people we support to other services for additional support.
Support and assist individuals to identify their future housing options, agreed move on timescales and a plan to achieve a successful move on.
Be proactive and work as a team to ensure service delivery needs and task are prioritised and completed.
Take part in handovers and complete tasks according to daily need.
Adapt to change- be fluid in how situations may change.
Work well under pressure with multiple and competing priorities.
Be confident in supporting all residents, proactively working with all not just own caseload.
Being able to cover for colleagues on holiday etc, to always ensure continuity of care.
Complete accurate and timely computerised records via our database.
Liaise with external agencies - such as community mental health teams, multi-disciplinary teams and carers - building relationships and projecting a positive image of the service.
Support the Service Manager with rent management, void management and property turn around.
Contribute effectively to a positive team environment and morale.
To complete all mandatory training as required by Waythrough within given time scale, on an annual basis.
Work in line with Waythrough’s Code of Conduct to maintain safe professional boundaries.
Keeping up to date with legislation, national and organisational policy changes and standards.
Maintain good communication across the team.
To be able to work well under own supervision and own initiative but also follow directions effectively.
Maintain positive working relationships with colleagues and partner agencies/ stakeholders.
Keep an up-to-date diary.
Effectively monitoring and managing your own wellbeing through debriefing and discussions with your manager and colleagues.
Keep up to date with organisational developments and training.
Resilience – take responsibility to be objective and take appropriate actions to centre oneself after situations.
Attend team supervision, meetings, reflective practise and case management as required.